I don't see why anyone is surprised. This is one of the only two open world results you can get, everyone throwing a fit over good drops. The alternative would have been everyone ignoring it for bad drops. And the solution is instances through duty finder, which is what we already had and people complained they wanted something different from.

More or less this is the result of people asking for "please shoot me in the head" and SE did as they said, and now are getting complaints that it hurt. Stupidity is not something SE can take responsibility for, even when they attempt to appeal to it.