This is why.

I had to write a ticket of someone loitering in my room because I had accidentally left it unlocked. He's been in there an entire day with no answer. Repeated tells, nothing. Even locking the room doesn't do it. I've wrote the ticket up but this is silly that someone can come in, go afk, and I have no option to remove them at all.

I do hope this is in the works. I shouldn't have to write a ticket to get somewhere. Those poor people who work at Square Enix get enough work as it is.