I have been playing this game for almost a year now. During my time in eorzia i have ran into a few problems and had to contact GMs for ingame support. The support i have received in this game has been abysmal. I am tired of the robotic preformed responses that don't address the issue at hand. These preformed responses make it feel like my ticket wasnt even read, how could it have been if the response doesnt match the complaint.

I love this game, but it offers the worst customer service out of any online game i have played. RIP the days of actually being able to talk to a game master in a chat, RIP the personal touch of communicating with another player, RIP customer service