Launcher crashing after logging in + Timing Out

[NeotenyPikachu]

I've been trying to log into the game since 5pm(est) from Steam to the launcher and the game has crashed every time once I put in my login info and press Play.

Sometimes I see that the launcher has a message saying it's loading or a pop-up with 'A system error has occurred: 7. Timeout'.

Has anyone else experienced this issue this evening?

[lazybones18]

I play on the PS4 version and I was having the same launcher issue as you. I thought I needed to update the system software, which I did. But the launcher would still time out. It's currently 10pm where I am and it looks like whatever the issue was might have been resolved.

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you have been experiencing. There are a number of situations that can cause the error you are describing. Please try the following troubleshooting methods in order to resolve the issue:

- Verify the files within your Steam “Library” folder, right click the game you are having trouble with, and choose ‘Properties’ > ‘Local Files’ > “Verify integrity of game cache”. This will verify that the game is installed properly.

- Launch FINAL FANTASY XIV as an administrator through Steam by going to the game in your library, then navigate over to 'Properties' > 'Local Files' >'Browse Local Files', search for the .exe file for FFXIV, then right-click the file and click 'Properties' >'Compatibility' > check 'Run this program as an administrator'.

- Clear the Steam cache by opening the Settings panel by selecting Steam. Once there go to 'Settings'. Once in the 'Settings' panel, select the 'Downloads' tab. At the bottom of the page, click 'Clear Download Cache' and then select 'Okay' to continue the process. Once the cache is cleared, please log into Steam again.

- Uninstall and reinstall the Steam application.

- Make sure Steam and FINAL FANTASY XIV are installed on the same drive. If not, we advise install both on the C drive.

- Ensure Steam is the only program running in the background. Close any additional programs as they may interfere with the game's running environment.

- Make sure Steam and both FINAL FANTASY XIV are allowed through any anti virus software or fire walls.

- Update your Windows Operating System using Windows Update. Make sure to install any optional updates as these aren't installed automatically.

- Perform a clean boot by doing the following: Open the Task Manager and select the 'Start Up' Tab. disable everything here and restart the PC.

If the issue is still present after the reinstallation of the game, please contact our SQUARE ENIX Support: https://support.na.square-enix.com/m...p?id=5382&la=1 and please provide your FINAL FANTASY XIV System Report.
For FINAL FANTASY XIV System Report - On the game launcher, select 'Config' option and to the right of 'System Information' click on 'Display.'


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Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!

[Thampbayoyows]

This thread will be moved to "Closed Concerns”. If you have any more questions or concerns, please make a new thread in the technical support forums.
Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!