Slow Chocobo Running Speed

[ManweSulimo]

Thread name: Slow Chocobo Running Speed
Time: February 2014 - Current
Frequency: Recurring, never has it not happened
World name: Couerl
Character name: Manwe Sul'imo
NPC name: N/A
Monster name: N/A
Class/level: White Mage/50 (however this problem happens with all my classes with all my different mounts)
Party or solo: Party, or solo
Race: Lalafell male
In-game time: anytime I play
Area and coordinates: All fields where mount is available
Steps:
When I either run or auto run on my chocobo (or any other mount) the speed is reduced in comparison to all other players' mount running speed.
Players going in the exact same direction I am travelling in frequently pass me.

Connection Specs
Comcast Xfinity (but this also happens using the ATT U-Verse that is at another location I play at)
Modem maker/model number: Not sure but I don't think this is relevant
PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
OS Name Microsoft Windows 7 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CITMN5CB3420GS5
System Manufacturer Hewlett-Packard
System Model HP ProBook 6570b
System Type x64-based PC
Processor Intel(R) Core(TM) i5-3380M CPU @ 2.90GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68ICE Ver. F.43, 7/16/2013
SMBIOS Version 2.7
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name CAG\t2566sm
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.88 GB
Available Physical Memory 1.57 GB
Total Virtual Memory 7.76 GB
Available Virtual Memory 4.77 GB
Page File Space 3.88 GB
Page File C:\pagefile.sys

Display
Name Intel(R) HD Graphics 4000
PNP Device ID PCI\VEN_8086&DEV_0166&SUBSYS_17AB103C&REV_09\3&E89B380&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 4000
Adapter RAM 1.75 GB (1,882,972,160 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version 8.15.10.2712
INF File oem3.inf (iIVBM0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 40 hertz
Bits/Pixel 32
Memory Address 0xD4000000-0xD43FFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 4294967289
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2712, 14.07 MB (14,748,416 bytes), 8/20/2012 10:10 AM)

Name VNC Mirror Driver
PNP Device ID ROOT\DISPLAY\0000
Adapter Type Not Available, RealVNC compatible
Adapter Description VNC Mirror Driver
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 1.8.0.0
INF File oem2.inf (vncmirror section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Driver c:\windows\system32\drivers\vncmirror.sys (1.8.0.0, 4.50 KB (4,608 bytes), 6/18/2013 10:46 AM)

Sound Device
Name IDT High Definition Audio CODEC
Manufacturer IDT
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C17B7&REV_1001\4&2C5404ED&0&0001
Driver c:\windows\system32\drivers\stwrt64.sys (6.10.6402.0, 524.00 KB (536,576 bytes), 8/20/2012 10:05 AM)

Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&2C5404ED&0&0301
Driver c:\windows\system32\drivers\intcdaud.sys (6.14.0.3090, 323.50 KB (331,264 bytes), 7/24/2012 4:51 PM)

Keyboard
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID ACPI\HPQ8001\4&1F39312A&0
Number of Function Keys 12
I/O Port 0x00000060-0x00000060
I/O Port 0x00000064-0x00000064
IRQ Channel IRQ 1
Driver c:\windows\system32\drivers\i8042prt.sys (6.1.7600.16385, 103.00 KB (105,472 bytes), 7/13/2009 7:19 PM)

Pointing Device
Hardware Type Synaptics PS/2 Port TouchPad
Number of Buttons 0
Status OK
PNP Device ID ACPI\SYN018F\4&1F39312A&0
Power Management Supported No
Double Click Threshold Not Available
Handedness Not Available
IRQ Channel IRQ 12
Driver c:\windows\system32\drivers\i8042prt.sys (6.1.7600.16385, 103.00 KB (105,472 bytes), 7/13/2009 7:19 PM)

Hardware Type USB Input Device
Number of Buttons 0
Status OK
PNP Device ID USB\VID_046D&PID_C016\6&E234671&0&2
Power Management Supported No
Double Click Threshold Not Available
Handedness Not Available
Driver c:\windows\system32\drivers\hidusb.sys (6.1.7601.17514, 29.50 KB (30,208 bytes), 11/20/2010 10:23 PM)
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Browser Information
Name and version of the browser currently in-use: Google Chrome
Google Chrome Version 35.0.1916.153 m

[ManweSulimo]

Hello,

My chocobo runs about 25% slower than all other players' chocobos/mounts (which all run the same speed).

I noticed this months ago when I first started playing. I originally thought it was because I was a lalafell so I had a smaller chocobo with smaller legs so it made sense to me that it would run slower. However I have now seen many a lalafell pass me as well.

Honestly this has not bothered me very much until this patch because now I am frequently unable to reach "the hunts" in time to get credit for the kill. Too many people pass me while I'm running and inevitably someone pulls and kills the monster (while I'm still running there) for fear that if too many people gather they will not be able to get enough hits on the monster in order to receive full credit for the hunt kill. I literally have missed out on 400 - 500 allied seals (and of course the myth that goes along with that, maybe 1600-2000?) because of this issue.

I put in a ticket to the help desk in game but I haven't received any indication that it was read. Please help me on this as this would be a major reason for me to not subscribe or play this game anymore even though I love it so much.

Thanks!

Regards,
Manwe

[Maduro]

What's your FPS? I had the same problem on my old PC, but it went away when I bought a new PC with a better graphics card. Old PC FPS was about 7, new one around 40. LS asked how I was even playing to which I responded "Not in dungeons where you have to dodge!"