Results 1 to 3 of 3
  1. #1
    Player
    Kiara's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    1,462
    Character
    Kiara Silvermoon
    World
    Masamune
    Main Class
    Gladiator Lv 60

    Exiting the Game results in Black Screen / Requires Forced Shut Down

    To: FF14 Dev Team,

    There's a "Crash Bug" of sorts that has started occurring since the Patch got released:

    Playing in Full Screen Mode, when you properly Exit out of the game (in a Sanctuary (like Limsa)), the game does not properly quit / exit, resulting in a Full Screen Black Screen (w/ no Mouse or Windows viewable).

    I have to manually CONTROL + ALT + DELETE and bring up Task Manager to force shutdown of Final Fantasy XIV.exe.

    Please fix this!

    Time: 3:28 p.m. Pacific
    Frequency: 75%
    World name: Masamune
    Character name: Kiara Silvermoon
    NPC name: n/a
    Monster name: n/a
    Class/Level: Paladin / 50
    Party or solo: Solo
    In-game time: 10:00 a.m. Eorzea
    Area and coordinates: Limsa Lominsa (anywhere in the city).

    Steps:
    1. Load up Final Fantasy XIV in Full Screen Mode. (FYI: I run an Nvidia GeForce Graphics Card (660 Ti).)

    2. Once in the game, play for a bit (anything), and then choose to Exit from the game while in a Sanctuary (like Limsa Lominsa).

    Result: Final Fantasy XIV program appears to exit out of the game (music, graphics stop), but I'm left with a Full Screen "Black Screen" with No Mouse or Icons visible.

    I have to manually hit Control + Alt + Delete Keys to force the Windows Task Manager to appear and force shutdown "Final Fantasy XIV.exe"

    This only started happening recently, perhaps something w/ the Patch 2.3?



    Connection Specs
    - Type of internet connection/provider: Cable / Champion Broadband
    - Modem maker/model number: ubee / U10C018.80

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument D:\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
    SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 11/16/12 09:51:50 Ver: 09.08
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16336.113MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 17358.297MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.375GB SYSTEM_FREEDISC_SPACE 151.719GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.508GB SYSTEM_FREEDISC_SPACE 891.582GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1990.313 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2680
    SYSTEM_GRAPHICS_DRIVER_DATE 8/18/2013 2:02:58 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6743278D-191F-4DEA-B4C3-8C6891E460B3}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6657
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/12/2012 3:10:44 AM
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2D501A3C-8795-44B0-B863-9B3A644FDF6B}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6657
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/12/2012 3:10:44 AM
    SYSTEM_SOUND LG TV-1 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {5F4AD134-3436-4A74-8A37-AAC3DE16A0FF}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0026.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2013 5:38:15 AM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {68A9EE14-25FD-4AAD-9597-B40AF41368A9}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6657
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/12/2012 3:10:44 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {72C20480-82B7-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Natural® Ergonomic Keyboard 4000
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Browser Information
    - Name and version of the browser currently in-use: Mozilla Firefox 23.0.1
    - Internet Explorer Version: 10
    (2)

  2. #2
    Player
    Eye_Gore's Avatar
    Join Date
    Jun 2014
    Posts
    1,628
    Character
    Yolanda Freebush
    World
    Malboro
    Main Class
    Gladiator Lv 80
    Had this happen on the PS4 also yesterday. Haven't been able to play today yet to see of it does it again.
    (1)

  3. #3
    Player
    NintenPyjak64's Avatar
    Join Date
    Jun 2012
    Location
    Gridania
    Posts
    1,187
    Character
    Evercy Warclan
    World
    Leviathan
    Main Class
    Warrior Lv 70
    This was been happening to me since 2.28. Best thing I've been doing was force close from the task manager

    I play in Windowed Borderless not Fullscreen btw
    (1)

Tags for this Thread