Not Awarded Rank 10 Barding

[Mayoyama]

Time: 5:10am (AEST - Sydney)
Frequency: Once
World name: Behemoth
Character name: Mayoyama Nakata
NPC name:
Monster name:
Class/Level: 50 BRD
Party or solo: Was in a party with a friend
In-game time:
Area and coordinates: Twin Adder GC
Steps:
1. Purchased Reagan Pepper
2. Used Reagan Pepper
3. Respec'd a currently-rank 10 chocobo into 10/10 healer
4. Was not rewarded appropriate barding (WHM Barding)
5. Contacted in game support, who acknowledged it was an in-game bug and advised to report it here.

[Orophin]

Is that not something you need to get from Jonathas at Apkallu Falls instead of it plopping in your inventory?