WELCOME BACK CAMPAIGN

[kiotsukete]

I appreciate the passion, but we made the announcement once the details had been determined.
While we apologize for the late notice, as we mentioned in the Patch 2.3 trailer the campaign dates are subject to change and that is what happened in this instance.

What announcement? Are you calling a community rep response to a forum post - that most unsubbed players are unlikely to read - an "announcement"? That's a pretty lackluster way to make such an announcement, especially when the Welcome Back campaign was promoted in such a big way in the 2.3 trailer. I know it says "dates are subject to change", but I would have thought a professional game company would decide on and announce such a change a little earlier than the day before the campaign was supposed to begin.

The Welcome Back campaign is/would've been a big draw for unsubbed players to return. I know it was for me. Now that it's not happening, I resubbed to check out 2.3 anyway. At least for 30 days.

So maybe that was SE's scheme all along, to get people excited about a free weekend and plan to return on those dates, then secretly stop promoting it hoping people will forget and resub anyway without having to lose money giving away a free weekend.

I know you community reps are just the messengers, but whoever is in charge of PR/marketing at SE should get the message that people remember stuff like this. It leaves a very bad feeling when devs change their minds from what was announced, which may be for good reasons, but then not say anything about it until pressed. Remember Novus relic quest delay? Or Coil 1 Echo boost delay? Or a number of relatively small things that create a big thing in sum? The players do.

Not the end of the world that it was delayed.

The complaints aren't so much about delaying the campaign (although it sucks for those who may have planned their weekend around it), but about this pattern of bad communication between devs > community reps > players regarding changes to previous announcements.

[Archadius]

Greetings,

Sorry for the late update on this, but we'll be pushing back the Welcome Back campaign start time and it will not be this weekend. We'll make an official announcement on Lodestone once the campaign details have been finalized!

LOL!! Sure SE, make the new guy be the bearer of bad news XD Oh you guys are cruel in the worst ways!

[Avraym]

Wow, you guys are really let him have it :/

[Zaero]

They no tell me immediately. Me think communication bad cuz they no tell me immediately. Me mad.

Seriously, immediate communication is no good either since everyone would go all sky is falling.

They probably wanted to fix the frontlines and other big issues (like ps3 desynthesis) so pe9ple coming back wont get upset.

Oh who am I kidding, HANG EM HIGH.

[DeathFiend]

Glad they finally respond to my post... I guess.
More disappointment for the unsubbers. There has to be a reason people unsubbed and tellling them the day of that the dates moved even though there was a disclaimer... you still ruined someone's day.

[Fahrenheit]

These forums are always a great reminder that people will complain about literally anything, even if it doesn't effect them.

Appreciate the heads up, I'll let my friends who unsubbed know.

[HitsuMaruku]

They said that the dates are subject to change and there's been no official announcement for details. Take a moment to use your logic and figure out for yourself that they probably pushed it back and haven't yet had the time to put out a formal announcement. It's fine to question why it wasn't announced, but not to harass them for working hard behind the scenes.

This is their job, and they have far more responsibilities than just waiting on forum-goers hand and foot. I assure you that responding on the forums is a significantly smaller percentage of their workflow, and making sure that every person knows every detail of what goes on in their office is not a part of it.

Bayohne, Grekumah and all the other reps, on behalf of all of us who appreciate what you guys do day in and day out, I apologize for the rudeness of the others here who do not seem to appreciate it, and thank you for your hard work. Please keep up the good efforts! Know that not all of us who read the forums have time to respond each day, and those who look forward to the community posts far outnumber the trolls in the frontlines (pun intended). =)

[CodeCass]

Bayohne, Grekumah and all the other reps, on behalf of all of us who appreciate what you guys do day in and day out, I apologize for the rudeness of the others here who do not seem to appreciate it, and thank you for your hard work. Please keep up the good efforts! Know that not all of us who read the forums have time to respond each day, and those who look forward to the community posts far outnumber the trolls in the frontlines (pun intended). =)

I second this wholeheartedly. Very well said!

[Sakasa]

LOL!! Sure SE, make the new guy be the bearer of bad news XD Oh you guys are cruel in the worst ways!

Seems like our man Greg got his first trial by fir-ing squad.

[Delmontyb]

What announcement? Are you calling a community rep response to a forum post - that most unsubbed players are unlikely to read - an "announcement"? That's a pretty lackluster way to make such an announcement, especially when the Welcome Back campaign was promoted in such a big way in the 2.3 trailer. I know it says "dates are subject to change", but I would have thought a professional game company would decide on and announce such a change a little earlier than the day before the campaign was supposed to begin.

I've been getting text messages from my friends this morning who where asking about the free weekend and why they can't login. I think this information needs to be posted in more locations, I had to come here to find out that it has been delayed.

Hopefully the delay won't be long, and old players will be able to check out the updates and hopefully re-sub soon.