An Update on Advance Ticket Sales for Fan Festival 2014

[Bayohne]

We apologize for the frustration that all this congestion has caused our most loyal fans and truly appreciate the support and patience you’ve all shown us so far. I’d like to give you all an update on advance ticket sales for the Las Vegas Fan Festival.

Advance ticket sales are not completely sold out.
Also, we are still planning to sell the second batch of tickets next week (Tuesday, July 15 at 10:30 a.m. (PDT)) as scheduled.

We anticipated that there would be a large amount of interest in the advance ticket sales which would lead to heavy traffic to the event website, however, there were unanticipated errors that began occurring as a side effect. This caused many people to experience a lot of congestion and/or errors when trying to purchase their tickets.

As a result of the problems that the event site was receiving, the decision was made to halt ticket sales momentarily. While the ticket counter showed that the advance tickets had completely sold out, it was actually a matter of them being on hold/pending during that time.

We still have 483 advance tickets to sell and we will be re-opening advance ticket sales today at 5:00 p.m. (PDT). The event company is still determining when the fixes can be implemented and as soon as we have a set time that they will be re-opened we will be sure to let you know.

If you have received an email confirmation that you have your ticket, then you have successfully made your purchase! If you have not received an email confirmation, you are encouraged to try your order again when we re-open advance ticket sales.

Regarding the promotional codes – if you have not made a successful purchase with them, then they are still valid and can still be used.

Additional information will be posted when it is available.

Update 2 - 3:08 p.m.

The event site has made great efforts in alleviating the problems that caused the issues this morning and we have the green light to move forward with selling the remainder of the advance tickets.

Therefore, we have confirmed that we will be re-opening ticket sales for the remaining 483 advance tickets today at 5:00 p.m. (PDT).

Update 3 - 5:30 p.m.

The Las Vegas Fan Festival advance ticket sales are now sold out. We'll be selling our next batch of tickets on Tuesday, July 15, at 10:30 a.m. (PDT) and they will not require a promotional code.
When we have any more details to share, we'll be sure to update you all.

Once again, we sincerely appreciate the support and the patience shown by the community today.