Results 1 to 7 of 7

Thread: Launcher Crash

Hybrid View

  1. #1
    Player
    gcballer625's Avatar
    Join Date
    Jul 2014
    Posts
    4
    Character
    Panda Tank
    World
    Exodus
    Main Class
    Marauder Lv 47
    Windows cannot access the file C:\Windows\SysWOW64\mshtml.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program FINAL FANTASY XIV: A Realm Reborn because of this error.

    Program: FINAL FANTASY XIV: A Realm Reborn
    File: C:\Windows\SysWOW64\mshtml.dll

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

    Additional Data
    Error value: C000009C
    Disk type: 3

    ________________________________________________________________________


    Faulting application name: ffxivlauncher.exe, version: 1.0.0.0, time stamp: 0x537fe955
    Faulting module name: mshtml.dll, version: 11.0.9600.17126, time stamp: 0x53884c7d
    Exception code: 0xc0000006
    Fault offset: 0x00e0199a
    Faulting process id: 0x12b0
    Faulting application start time: 0x01cf9a0e5a4b6472
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe
    Faulting module path: C:\Windows\SYSTEM32\mshtml.dll
    Report Id: 9b28fab9-0601-11e4-bee9-902b345fd454
    Faulting package full name:
    Faulting package-relative application ID:



    I then went into the SE folder in my program files and used ffxivboot.exe to start the launcher. I then got "A system error has occured: -2146697208 HTTPS System Error". I have just read someone else's fix to this problem. Is there any other fix or does anyone have an idea as to what caused the change all of a sudden?
    (0)

  2. #2
    Player
    gcballer625's Avatar
    Join Date
    Jul 2014
    Posts
    4
    Character
    Panda Tank
    World
    Exodus
    Main Class
    Marauder Lv 47
    Changing my IPv4 Local Connection DNS settings didn't fix the problem is there another fix?
    (0)