European servers

[Aryanne]

I've been a player of different mmo's for many years now and when I started playing here a few months ago I specifically selected a EU server. This is because I live in the EU and I wanted a server which would not only have players in my timezone but also so my ping to the servers would be lower. It was only once I lagged my way through a couple trials that a few FC members told me that the servers are actually halfway across the world. To this day I am unable to do EX trials because they are simply too laggy and I keep dying due to it as I can't dodge the attacks in time.

The whole thing is a joke to my FC as the EU players have the most trouble while the US and Canadian players get through it no problem and they actually said originally they selected the server despite knowing they might have ping trouble due to the EU server.

So could we please have some info on if the server will actually become a true EU server aka they are actually physically in the EU? If so when?

[EdgeFayth]

The EU servers are in Montreal, Canada. That means people form EU are at around 6000 km from the server location.
I am living in Japan, 11000 km from the EU servers (I am playing on these servers cause friends are there too). My ping is 300 ms. I defeated all the EX and I am now training on T8 (ScoB are not finished because I am not in a static, doing everything in PF).
Conclusion: ping to server do not explain everything. If you cannot dodge, it could be because of your ISP. I agree it would be better to have a 10 ms ping, that's right, but the game is still feasible, even with a big ping response.

[Aryanne]

I end up even in Titan HM at over 3000 ping at times so the Extreme trials are even worse. A lot of people in my FC have the same problem. I already have the best ISP in my country. I can't upgrade or switch to something better. My ISP basically turned around after trying all they could that I should try a European server.... -_-

I know people in my FC have openly talked about leaving the game due to this problem. And they are already telling others not to even try the game due to it as well.

[Shioban]

It's been proven that people can play the game without issue as far as Autralia.

Adding in a European Datacentre would NOT fix the issues you're describing.


Square Enix cannot compensate for the route your ISP and particular connection will take from You > Server > You > Server (etc).

Each 'hop' has the potential to cause issues for you.



The vast majority of the times where people have issues they find the issue lies with their connection, their area or the particular route it's taking to travel to and from the data centre.





Adding in another hundred-thousand dollar(s) facility is not something they're currently willing to do as it's a huge financial investment.

It was only once I lagged my way through a couple trials that a few FC members told me that the servers are actually halfway across the world. To this day I am unable to do EX trials because they are simply too laggy and I keep dying due to it as I can't dodge the attacks in time.

You'd be surprised, that the majority of the time this comes up, simply boils down to people not knowing the fight, watching the graphics as opposed to the cast-bar (cast-bar ending time is the TRUE hit, not the in-game graphic).

And in some cases people genuinely do lag, and it's almost always their connection. As someone who's played in Ireland & England and plays frequently with players from the Middle East, Asia and Australia who have with complete easy beaten all the content the game has to offer, it's safe to say it's not a "I live in [X]" issue.

Not everyone has a great connection, not everyone's internet traffic is going to get routed along the fastest route. The area you live in may suffer from internet traffic congestion at particular times of the day, or is it limtied by your ISP for certain types of traffic.




Basically, slapping in a new EU datacentre wouldn't fix the big issues, if they did this they'd have to add in at least 2-3 more localized datacentres to "Be Fair" for various wordly regions, but the cost would justify the small number of people that actually suffer from this.








TL;DR

It's most likely YOUR connection between You > Server.

Servers are Expensive, they won't be opening a new data centre anytime soon.

Unless EVERYONE/Vast Majoity is having the issue, it's not a big problem. (Which currently is a tiny minority)

[Edli]

Square Enix cannot compensate for the route your ISP and particular connection will take from You > Server > You > Server (etc).

Yes they can, by making the route much shorter. As in not having to go through a freaking ocean.

Is costly for them? Shouldn't we expect a much better service from a subscription MMO?

[Milmoko_Gemoko]

I've been a player of different mmo's for many years now and when I started playing here a few months ago I specifically selected a EU server. This is because I live in the EU and I wanted a server which would not only have players in my timezone but also so my ping to the servers would be lower. It was only once I lagged my way through a couple trials that a few FC members told me that the servers are actually halfway across the world. To this day I am unable to do EX trials because they are simply too laggy and I keep dying due to it as I can't dodge the attacks in time.

What platform you on?

Could be graphic/animation lag 0_o before I switched to a Solid State Drive last year some FATES would be lagtastic on my PS3 resulting in the occasional death

If your not on console I'd go with kill any tasks that could be interfering with the connection, maybe turn some graphics down incase its lag in that sense (more like frame rate drop).

[BunnyChain]

Assuming you're on PC:
Go to arrstatus.com and get an IP, open CMD.exe, type in "tracert <ip>" and see where the problem is; an abnormally high ping on one of the waypoints of your route can be that problem.
You can try using VPN services, like WTFast or other. WTFast is what I used during "high congestion" times at the start of the game, it might help you as well.

[LalaRu]

NA players playing in EU servers will not want EU server go to EU, for the same reason they now are telling is not an issue.

Anyway 3000 ping is something that comes from your PC up to your provider. Changing provider is difficult, try change PC using some friend's beast at your location, and see if ping is different. I suppose you are on PC, anyway.

[Fizzie]

Sorry but NA players have their own NA servers to use. EU players have every right to have their servers in the EU.

[Mcshiggs]

Sorry but NA players have their own NA servers to use. EU players have every right to have their servers in the EU.

This was obviously a business decision by SE. I'm sure they ran the costs of the servers and upkeep then ran projected profit/loss for going through and not going through with it, I am sure they did the same thing with Europe, and it just so happened that North America was worth the cost, and Europe wasn't.