Yeah the support is by far the worst i've seen
I remember having a problem so I decided to mail them. Their mail was broken or something so they had a live chat. I was in queue "Oh I'm only number 5 in queue this should be fast"
five hours later I'm 2nd in queue and then I when it's finally my turn I get the "Sorry there are no agents available right now, try again later"

Also my friend had a problem when she started out. She couldn't get to the login screen in game. I asked support in game and I asked outside of the game and no one could give me an answer. Then after a bit of googling I found out she needed to turn of "opening scene" And then it worked fine. It's funny how the internet solves problem better than the people who are supposed to do it.