This sounds alot like what happened during the early access my account got messed up and couldnt log in after a 90k.Whenever i tried logging in it showed me as online and it took them awhile before doing anything i couldnt play at all till they fixed it.They had every1 affected post on a certain thread and their were alot hope u wont have togo thru that cuz if so u might not have access to that character for awhile.Hope you get it worked out ^^