Yea there was a bug like that in beta.

Here's how we fixed it in beta:

Make a character on a server in a different region. When it happened to me (I'm in EN region), I made a JP character and logged in to it. Then I played on it for just a minute or two then logged it off and tried to log in to my stuck character.

That didn't work for the people that had that dreaded one particular bug (I forget the number but it was notorious cause if you got it you were done the whole beta weekend), but ever since they fixed that super stuck bug, this strat usually unlocked it. Not sure if this will be a fix for what you've got but it sounds similar.

Hope that helps.