I will get him to try again around that time if we can't get it before then, Is on lodestone but doesn't seem to be right
"Updates on Character Creation Restrictions can be found here.
During periods of high congestion, we may institute a temporary restriction on the creation of new characters.
This information will be updated at the following intervals:
4:00 a.m./ 8:00 a.m./ 1:00 p.m./ 6:00 p.m./ 11:00 p.m. (PDT)"
Is on lodestone but doesn't seem to be right