Hello, I cant determine if this is my graphics card or not, but Ive been having this issue for some time now. It is very random so I cant determine the problem.
Randomly, player mounts and enemies will not load, and I will only see their name plate. When this happens the game slows to a crawl for several seconds until it decides it cant load it and then everything will return to normal (or game will crash) but the monster will be invisible and all I can see is its nameplate.
The locations where this happens is also very random, last night the second boss in brayflox didn't load and I nearly crashed upon zoning into the area. A few days ago, the Morbol menace (and his Aoe markers) did not load during a mysterious map, I had no idea what we were fighting at first and got hit with bad breath, I would have died if not for my awesome SMN buddy. Last week in mor dhona my game crashed right after attempting to load someone's mount, upon logging back in I found out it was the WHM unicorn mount. I've also had it happen in Praetorium with the Iron giant boss and all the other giants. Everytime we came close to a giant during that run, my game would lag out and eventually recover but again I could only see the giant's name plate, the giant itself was invisible/missing.
I have been unable to screenshot this as the screenshot function always tells me "screenshot failed" when I try. Has anyone else been getting this issue? Is it driver related? I have the most current drivers available from AMD at the moment and it still happens almost once every day after several hours of game play. The only way I have been able to correct the issue is to /shutdown and restart the client entirely. (Just logging out does not fix it)
Below is a copy of my System Information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Amanda\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/19/12 14:24:26 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8157.070MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16312.320MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.662GB SYSTEM_FREEDISC_SPACE 297.096GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.284GB SYSTEM_FREEDISC_SPACE 681.229GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6818)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2030.051 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2065.887 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1280
SYSTEM_GRAPHICS_DRIVER_DATE 4/18/2014 11:42:54 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3DAE8E86-8EFE-4E0C-89F1-6F8BD04452F1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6559
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/31/2012 7:14:04 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CE2484E4-8863-429C-8CBF-DA57190F070D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6559
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/31/2012 7:14:04 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2869F20-F071-11E3-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2873B60-F071-11E3-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2876270-F071-11E3-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2876270-F071-11E3-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2878980-F071-11E3-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C287B090-F071-11E3-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
Technical Support - Post New Thread - Google Chrome
System Information
Skype™
AMD:CCC-AEMCapturingWindow
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe AIR
Adobe Flash Player 14 ActiveX
Canon PRO-100 series User Registration
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon My Printer
Adobe Help Manager
Google Chrome
Linksys Connect
Mozilla Firefox 30.0 (x86 en-US)
Mozilla Maintenance Service
Norton AntiVirus
Norton Identity Safe
Steam
CCC Help Spanish
Adobe Creative Suite 6 Design Standard
Microsoft_VC90_CRT_x86
Adobe AIR
CCC Help Dutch
CCC Help Russian
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CCC Help Swedish
CCC Help Chinese Standard
Intel(R) USB 3.0 eXtensible Host Controller Driver
Catalyst Control Center - Branding
Java 7 Update 60
CCC Help French
FINAL FANTASY XIV - A Realm Reborn
CCC Help Korean
CCC Help Hungarian
CCC Help Polish
CCC Help Czech
Java Auto Updater
CCC Help Italian
Intel(R) Management Engine Components
CCC Help Thai
Microsoft Visual C++ 2005 Redistributable
Catalyst Control Center Graphics Previews Common
Skype™ 6.16
CCC Help Portuguese
AMD Catalyst Control Center
Realtek Ethernet Controller Driver
CCC Help English
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft_VC80_CRT_x86
CCC Help Danish
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
CCC Help Chinese Traditional
CCC Help Greek
Intel(R) Manageability Engine Firmware Recovery Agent
Google Update Helper
Adobe Acrobat X Pro - English, Français, Deutsch
Adobe Help Manager
Microsoft Corporation
Skype Click to Call
PDF Settings CS6
CCC Help Norwegian
CCC Help German
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Japanese
CCC Help Turkish
Universal Adb Driver
Catalyst Control Center Localization All
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
CCC Help Finnish
Catalyst Control Center InstallProxy
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe 00000A2C
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe 00000164
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000890
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000011E8
C:\Program Files (x86)\Intel\Intel(R) ME FW Recovery Agent\bin\ismagent.exe 00001098
C:\Program Files (x86)\Intel\Intel(R) ME FW Recovery Agent\bin\updateui.exe 000017A4
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00000868
C:\Program Files (x86)\Norton AntiVirus\Engine\21.3.0.12\NAV.exe 000007B0
C:\Program Files (x86)\Norton Identity Safe\Engine\2013.1.0.32\ccSvcHst.exe 00000DBC
C:\Program Files (x86)\Skype\Phone\Skype.exe 000007A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001580
C:\Users\Amanda\AppData\Roaming\uTorrent\uTorrent.exe 00001764
C:\Users\Amanda\Downloads\unblock-us (1).exe 00000AC0