For the most part, people who enjoy playing the game are playing it (and helping others), while many of those that don't enjoy it as much are giving the forums a negativity buff (generalization, not everyone here is a hater ^^).

That said, your best bet is to find a nice FC with nice people early in the game. If you don't, you are guaranteed to experience a skewed perception of the community as you are introduced to end-game. In particular, the storyline quests requiring 8 people working together (about the time you reach level 47-50) will either make or break the game for you, depending on if you run it with friends or not.