are you kidding me!?

[Raist]

Unstable paths around Chicago and into Montreal...common issue for a long time. Old peering agreements aren't sufficient for today's usage patterns. TWC has overloaded gateways, line ingress, bad channel bondings, and they're not all on the same DOCSIS standard. Their networks are just FUBAR.

Been going head to head with TWC for almost 20 years over this crap. It's nothing new, and not isolated to FFXIV. ALL of this has happened before, and it will all happen again.

Capture/print both good/bad traces, as well as modem logs and signal pages. Forward it to their tier3 techs so they can narrow down the problems. Important distinction--you want TIER3, not Tier1 or 2. They'll keep sending techs to verify your local connectivity--play their game until you get escalated to higher tiers. If you are persistent and feed them good data, you can get things cleaned up. I've managed to get mine tweaked out to <60ms latency on average now... but it's taken a lot of effort.

[Raist]

Their pathping was excellent, and assuming it was taken during the time period they were having problems and not hours before or after, it suggests that the problem is 100% on SE's server in this case.

It actually isn't perfect. Pathping hides some data that may indicate potential issues. Around Chicago on Level3 could have lag spikes that are not accurately demonstrated in this report. It is a VERY common issue with TWC these days, and it comes and goes at odd times:


snapshot updates periodically, based on source data from here:

http://downdetector.com/status/time-warner-cable

You can see similar charts for lots of web servics (and even some ISP's) from the same site here:
http://downdetector.com/companies

If you actually take some time to track this stuff, you can see the ebb and flow of this problem all over the place.
http://www.akamai.com/html/technolog...try/index.html

[Raist]

Ping statistics for 199.91.189.25:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Minimum = 48ms, Maximum = 59ms, Average = 50ms

1 <1 ms <1 ms <1 ms 10.10.100.1
2 27 ms 34 ms 39 ms 66.26.112.1
3 19 ms 17 ms 30 ms 24.31.198.9
4 24 ms 22 ms 26 ms 24.93.64.134
5 27 ms 30 ms 32 ms 107.14.19.48
6 26 ms 27 ms 27 ms 107.14.19.99
7 26 ms 26 ms 29 ms 154.54.12.109
8 25 ms 27 ms 28 ms 154.54.0.165
9 41 ms 40 ms 40 ms 154.54.31.106
10 44 ms 43 ms 44 ms 154.54.31.130
11 61 ms 51 ms 49 ms 154.54.3.134
12 87 ms 70 ms 72 ms 154.54.43.17
13 64 ms 65 ms 67 ms 38.122.42.34
14 61 ms 49 ms 48 ms 10.2.2.1
15 49 ms 49 ms 51 ms 192.34.76.2
16 50 ms 50 ms 51 ms 199.91.189.234
17 47 ms 49 ms 51 ms 199.91.189.25

Flawless gameplay unless spikes break 200ms BEFORE Ormuco.

[Raist]

At specific times of day, you may see the same areas line up with problems across multiple services because it is due to regional problems amongst the ISP's.

Again, the following snapshots are dynamic and will update periodically throughout the day. Source pages are linked below each.


AT&T map:


http://downdetector.com/status/att


Netflix map:


http://downdetector.com/status/netflix


PSN map:


http://downdetector.com/status/playstation-network


XBL map:


http://downdetector.com/status/xbox-live

[Issac]

This. If you're getting packet loss along the way to the servers, there's a problem with the network. Not your network, mind you. The network past your house, in the big ol' series of tubes that is the Internet. I would take your pathping information and get a hold of your ISP, and let them know that somewhere along the way there's an issue. Give them the information, and from there they can try to pin down where the connection's gone bad, get a hold of the right people, and fix it.

You never know, maybe somebody crashed into a net hub or something somewhere.

Someone get the draino, please.

[Lemage]

"Ignoring us american players" Cute. Really Cute.
au has the most connection problems out of everyone, ontop of having the worst internet connections in the world, and ontop of that Us/Eu/Jp servers have all had issues lately which makes it even worse.

Imo the problem lies in how much tunneling they are using. Run a few traces throughout the week, you'll see even without packet loss or line jitter a few tunnels stop responding after a while and just plain BOOT you OUT. Not even free to play MMO's have had this issue. But square constantly say they are Working on it.

[Lemage]

Anyway I'm playing from VIC Australia and even I only get 170ms so it's probably your connection

[Darske]

To be fair to SE, they're probably afraid of even thinking about Australia.

I mean, it astounds me that people even live there. It's like every living thing there has some deadly poison and wants to kill you, it's ridiculous. How do you even manage?

[Noshpan]

To be fair to SE, they're probably afraid of even thinking about Australia.

I mean, it astounds me that people even live there. It's like every living thing there has some deadly poison and wants to kill you, it's ridiculous. How do you even manage?

They use Magical Protection Dragons. No. They BREED Magical Protection Dragons. But Australia is the Land of Nopes.

I've noticed that between Chicago and the datacenter in Montreal seems to be a common place for dropped packets and what-not. I had the same loss of packets when I last did a pathping and I have Comcast Business Class.

[Kyri]

The last two weeks i also get periods where my Xbox controller just stops moving for 30 seconds. Makes me crazy><