Unable to play today due to Error 90000 (Tonberry)

[HugoHeaurtefelt]

I have had horrendous latency issues for the past 24 hours.
It is not on my end as I have double and triple checked this, my other games run fine.
For the last 24 hours I have had several 90k errors among others, the connection has been steady (although I'm in Aus and 200ms has become acceptable...)
I have run speedtests and its fine. Here is one that I just ran and I have been playing on this connection with no issues for the past 2 months.



Here is a pingtest to the Tonberry server (Which I currently play on).



I have no idea what is happening that is causing this unplayable lag, please help!
I enjoy playing this game, but this lag issue has made it unplayable.
Thank you
Hugo

Location: NSW Australia
Server: Tonberry
Mood: Cranky

[Raist]

If I were to hazard a guess, I'd expect it might be somewhere around the Telstra undersea lines getting you over/into Japan. Tracerts may give you a rough idea of where the connection is bogging down. If it's not in the JP subnet that SE owns or the JPNIC portion run by the government, not much that SE can do about it--in such a case, your ISP would be your best advocate.

When I trace to it from here in the states, aside from the usual hiccups around LA, it looks pretty much normal in comparison to what I used to see when I played XI. Both the Asianet and SE lines are holding true to their usual 180-190 response times. So there may be some peering issues with the routing partner your ISP is using to get you overseas. That would be something that your ISP would need to address if it's on their side, or Asianet (by way of SE's request) if it is the interconnect on their end. If the problems are within that routing partner's network, then your ISP needs to take them to task to resolve issues with those segments because your ISP has the enforceable agreement with them to carry your data.

[Lemage]

My connection only experiences problems when it gets to the asianet portion.

[Ashie-Rae]

I'm getting this error after a blackout last night how can I fix it

[Xruptor]

In my case, it is not about the network issues. I'm sure about this because my niece and I we share the internet at home, and we both are playing at Tonberry. He can play the game without any problem but I cannot. I've even try to login in my account from his computer and the result is still the same. My account cannot get through the loading screen (Error 90000), while my niece account can login without any problem at all. So I'm sure that there must be something wrong with my account.

Hmm I think your right there may be an issue with your account or client software in general. Have you tried performing a recover as Raist mentioned? Or possibly a reinstall? If your sharing the internet there may be an issue with your router. Have you tried connecting the internet directly to your PC? Do you still get disconnections? If you don't then it may be the router itself. Port forwarding I've read is a huge cause of the problems for some people. There is also a few in which the UPNP on their router isn't properly behaving. If both of you are going to play on the same network then you can't use Port Forwarding. This will only cause the data to be directed to a single IP. Instead you need to use triggered ports and make sure UPnP is working properly. If your on wireless it could be an issue with your signal. If you can provide more details we could possible figure out what's going on.

[Seaox]

Actually I have try many things and I sure it is not about my internet connection.
The last time this happened is on June 20, on June 21 I can login again. Then it happened again today, the same issue.
I cannot login to my account while I can login to my niece account every single time, on the same PC at almost the same moment.
Here is what I do:
1. Login to my account -> Failed
2. Login to my niece account -> Successful
3. Repeat step 1 and 2 for 10 times, got the same result.

Then I just try live chat with Square Enix Support Center, they keep let me check my router, my internet connection, and my ISP. But he cannot explain why I can login to my niece account without any problem at all.
Then i ask them to try login to my account and see if they can do that. They just end the conversation. Which mean they could not help.
Now what should I do.

[Xruptor]

Actually I have try many things and I sure it is not about my internet connection.
The last time this happened is on June 20, on June 21 I can login again. Then it happened again today, the same issue.
I cannot login to my account while I can login to my niece account every single time, on the same PC at almost the same moment.
Here is what I do:
1. Login to my account -> Failed
2. Login to my niece account -> Successful
3. Repeat step 1 and 2 for 10 times, got the same result.

Then I just try live chat with Square Enix Support Center, they keep let me check my router, my internet connection, and my ISP. But he cannot explain why I can login to my niece account without any problem at all.
Then i ask them to try login to my account and see if they can do that. They just end the conversation. Which mean they could not help.
Now what should I do.

Okay so this only happens exactly when you both play right? Otherwise if just one of you is on at a time it works fine correct?

[Seaox]

Okay so this only happens exactly when you both play right? Otherwise if just one of you is on at a time it works fine correct?

No I mean, I have tried login to my own account and it just doesn't work, then I logout from my account and login to my niece account right after that, there is no problem at all.
After that I tried to login to my account for several times, and it failed every time, while I can login to my niece account on the same computer, the same connection right at the same hour and it work every single time.

[Xruptor]

No I mean, I have tried login to my own account and it just doesn't work, then I logout from my account and login to my niece account right after that, there is no problem at all.
After that I tried to login to my account for several times, and it failed every time, while I can login to my niece account on the same computer, the same connection right at the same hour and it work every single time.

Then it definitely sounds like something is wrong with your account. I would contact support and tell them that exactly.