Constant lag freezing

[Nevaldus]

Ok so, i started playing this again today, had no problems before, but i keep getting frequent lag spikes, i can still move around whereas everything else freezes and catches up after about 30 seconds, and sometimes i am suddenly surround by mobs and i am dead when it catches up. I assumed it was my connection, however my wife is playing this also at the same time on a laptop and she is having no problems and it runs like a breeze, it's been happening all day now and i just want it sorted so i can get back to enjoying the game, any ideas?

(Tried re-installing, updated graphics card, optimized settings)

[RaphaelDDL]

however my wife is playing this also at the same time on a laptop and she is having no problems and it runs like a breeze

Would help more if you posted your PC settings and the laptop's one. Also, try using same settings for graphics of the laptop on your computer (I mean, try both high, then bow normal and so on).

But probably might be a graphic card problem, dunno.

[Nevaldus]

Yes of course sorry:
PC -
------------------
System Information
------------------
Time of this report: 6/19/2014, 11:02:46
Machine name: Main PC
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p6-2480eom
BIOS: 8.15
Processor: AMD A4-5300 APU with Radeon(tm) HD Graphics (2 CPUs), ~3.4GHz
Memory: 4096MB RAM
Available OS Memory: 3992MB RAM
Page File: 3173MB used, 1777MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 620
Manufacturer: NVIDIA
Chip type: GeForce GT 620
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1049&SUBSYS_90BE1B0A&REV_A1
Display Memory: 2967 MB
Dedicated Memory: 971 MB
Shared Memory: 1995 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: HP 22xi IPS LED Backlit Monitor
Monitor Model: HP 22xi
Monitor Id: HWP302F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3788 (English)
Driver Version: 9.18.13.3788
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 5/20/2014 05:44:03, 17480432 bytes
WHQL Logo'd: Yes


Laptop -

------------------
System Information
------------------
Time of this report: 6/19/2014, 11:13:38
Machine name: LAPTOP
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire E1-570G
BIOS: V2.02
Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 6144MB RAM
Available OS Memory: 5960MB RAM
Page File: 1388MB used, 8667MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_08351025&REV_09
Display Memory: 1792 MB
Dedicated Memory: 128 MB
Shared Memory: 1664 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO48EC
Native Mode: 1366 x 768(p) (60.059Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.2963 (English)
Driver Version: 9.18.13.3788
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: Thread group
Driver Attributes: Final Retail
Driver Date/Size: 1/16/2013 23:30:43, 12615680 bytes
WHQL Logo'd: Yes


Not exactly a clever person when it comes to these things, so if i didn't get the right stuff, let me know.
Thanks in advanced.

[Raist]

Well, your CPU is about 10% slower on the PC but may not be too much of an impact. You are also on Win 8.1 for the PC vs. 8.0 on the laptop. There have been some issues with 8.1, so that could be coming in to play a litle bit too.

The biggest issue I see may be your graphics card though. The PC is showing both an AMD and a nVidia GPU is available. THe AMD APU has onboard graphics (HD 7480D) that is about on par with te Intel HD4000 in the laptop, but you have the slower CPU in play, as well as no dedicated graphics memory (you are siphoning off your system memory, of which the PC has less than the laptop, which may be another issue at play). You may be running against the AMD one--need to look into making sure you are running against the nVidia GPU. Even though it still shares system memory, it's raw GPU power is about 25% better than the AMD on the APU.

So, two things to look into first--make sure you are running on the nVidia graphics and not the AMD. Second, look into more or possibly better system memory.

You can run the Windows Experience index tests on them through an elevated command prompt if you want to compare them. In 8.1, the WEI is no longer available in system properties, but you can get at the raw scores in text form via the command window. In the run/search box, type the letters "cmd". You should see an icon pop up for the cmd command in the results. Right-click that and run it as Admin. Now you can run the winsat commands for the WEI tests:

winsat mem
winsat cpu

These should give some raw results that you can compare directly against the two machines for those two components.

The graphics one may not work as well because of the two GPU's in the PC... IDK if it will properly pick up the nvidia over the amd this way. In theory, it should if you set Optimus to use nVidia for all 3D, but who knows:

winsat d3d -dx9

[Nevaldus]

Huh...interesting, i never knew, i really need to be on par with computers, however your information was very helpful, many thanks, i shall start looking into things now.