One time password /sigh

[Morsmordie]

The amount of people complaining about this is quite silly... Once you attach a one time password they even tell you that you need to log on to your mog-station and write down the recovery password in case you lose your one time token or your phone app resets for some reason.

You didn't follow their instructions properly and now you're complaining about it. Unfortunately now that you've put yourself in this situation you have no choice but to call Square-Enix. Good luck.

[Souljacker]

The amount of people complaining about this is quite silly... Once you attach a one time password they even tell you that you need to log on to your mog-station and write down the recovery password in case you lose your one time token or your phone app resets for some reason.

You didn't follow their instructions properly and now you're complaining about it. Unfortunately now that you've put yourself in this situation you have no choice but to call Square-Enix. Good luck.

Except that this feature didn't always exist, and if it did, it wasn't communicated well because I didn't find out about it until very recently when I switched to the software token from the hardware one I got back when it was first offered in XI.

Other games handle this in a much more efficient way. If you reset your phone, you have to remove the token and reattach it. Other games have a process to just recover the token to the new device that doesn't leave you vulnerable (I realize it's a very short time, but it's a vulnerability nonetheless).

[Morsmordie]

Except that this feature didn't always exist, and if it did, it wasn't communicated well because I didn't find out about it until very recently when I switched to the software token from the hardware one I got back when it was first offered in XI.

Other games handle this in a much more efficient way. If you reset your phone, you have to remove the token and reattach it. Other games have a process to just recover the token to the new device that doesn't leave you vulnerable (I realize it's a very short time, but it's a vulnerability nonetheless).

If you looked through the thread properly you would have noticed that I actually said something like this on page three. I even gave an example of other games and how they handle the recovery process of phone apps.