One time password /sigh

[Jonny_Tapas]

Is this thing really worth the trouble? For some reason the phone app has reset. In order to reactivate the phone app you need a password provided by your ?Mog Station account? To get into your Mog Station account you need your one time password.

This isn't the first time this has happened, I'm pretty sure the only fix is to call SE and play 20 questions unless there's something I don't know about. Which of course is during business hours only.

Anyone besides me see a problem with this?

[ispano]

There's a reason they provide you with an emergency removal code.

[Jonny_Tapas]

Hmmm maybe I have the e-mail thanks for the tip.

* Please note that your Emergency Removal Password will need to be recorded beforehand because it can only be seen after you log in to your Square Enix account.

Can give the "plan ahead" argument all you want but um... How many people really look for these solutions before they encounter a problem.

[Skivvy]

Hmmm maybe I have the e-mail thanks for the tip.

I don't think they actually email you the code - I believe they advise you to save the number shown on the SE account page. Maybe they've changed this, but I had to take a picture of my code...

[DragonFlyy]

Can give the "plan ahead" argument all you want but um... How many people really look for these solutions before they encounter a problem.

The plan ahead argument is the best argument. If you delete e-mails sent from SE and didn't bother reading them, that is your fault, not SE's

[Jonny_Tapas]

The plan ahead argument is the best argument. If you delete e-mails sent from SE and didn't bother reading them, that is your fault, not SE's

I found it easy to miss... Infact I had to actively look for it the 2nd time around... I'm still giving you the thumbs up in saying:

"The plan ahead argument is the best argument."

[Zarzak]

Hmmm maybe I have the e-mail thanks for the tip.



Can give the "plan ahead" argument all you want but um... How many people really look for these solutions before they encounter a problem.

Just saying.... taking a picture of it with my phone and emailing it to myself seemed like a no brainer

[Wobble]

Hmmm maybe I have the e-mail thanks for the tip.



Can give the "plan ahead" argument all you want but um... How many people really look for these solutions before they encounter a problem.

When you linked it to your account it told you to save it, it did when I set up the phone app. I no longer use the phone app and have gone back to the token I got with my CE of the game. I actually still have the first one I got when they came out for FFXI and it still works.

[Morsmordie]

The amount of people complaining about this is quite silly... Once you attach a one time password they even tell you that you need to log on to your mog-station and write down the recovery password in case you lose your one time token or your phone app resets for some reason.

You didn't follow their instructions properly and now you're complaining about it. Unfortunately now that you've put yourself in this situation you have no choice but to call Square-Enix. Good luck.

[Souljacker]

The amount of people complaining about this is quite silly... Once you attach a one time password they even tell you that you need to log on to your mog-station and write down the recovery password in case you lose your one time token or your phone app resets for some reason.

You didn't follow their instructions properly and now you're complaining about it. Unfortunately now that you've put yourself in this situation you have no choice but to call Square-Enix. Good luck.

Except that this feature didn't always exist, and if it did, it wasn't communicated well because I didn't find out about it until very recently when I switched to the software token from the hardware one I got back when it was first offered in XI.

Other games handle this in a much more efficient way. If you reset your phone, you have to remove the token and reattach it. Other games have a process to just recover the token to the new device that doesn't leave you vulnerable (I realize it's a very short time, but it's a vulnerability nonetheless).