Actually I don't think anyone was mad about the fan service. They were mad because once more we had a character from a Final fantasy game, who is nearly universally despised, shoved down our throats. I'm sorry Square but no matter how many times you throw Lightning at us no one is going to change their minds.
Had they put in a character from the more beloved games, I believe the reception would have been better. Would love to help Celes and/or Locke defeat Kefka!
People approved of Shantotto showing up. So it's really just Lightning and Final Fantasy 13 people had issues with.



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