So I seem to be having some kind of issue. I recently upgraded from the PS3 version of Final Fantasy to the PS4 version. I have the download client and everything in my list, and can redownload it over and over. I ever have the product key in the Mog Station (which btw tells me I can't use the key anymore) and it shows under my account that I am indeed registered with a PS4 version of the game.

But for some reason I get an error message saying "cannot launch the game: please enter the promotion code etc etc" (or was it registration key?) but either way, I followed the upgrade steps to the letter and yet I can't seem to log in at all. I enter my log in info and get that error message what can I do to fix this? My last option is Squares support, and we all know how they are...