The Customer Comes SECOND

[DoubleT]

No way is everyone entitled to get SE correct their every mistake.

No but they are entitled to fix 1 mistake. As that is the whole point of the 1 time item restoration. You either accidently used an item an you want it back, or you made a mistake while using the item an want to correct it. So many pissed off people in here. I actually agree with the OP. Many people used their 1 time restoration for fantasia before it was released for sale, and they all did the exact same thing that the OP did. They used the item, and were not happy with the results, an asked for a 2nd chance. How is that any different than what the OP is asking for. They were all granted approval, whereas he was denied. That is not fair. Now if he had already used his 1 time restoration an wanted a 2nd one, then yes the "you used it correctly" excuse would be valid. But if he has not already used the resto, then he is entitled to ask for whatever 1-time item he wants back. So yes it is pretty shitty of SE to refuse just cuz they want him to spend more money.

[JTribal]

No but they are entitled to fix 1 mistake. As that is the whole point of the 1 time item restoration. You either accidently used an item an you want it back, or you made a mistake while using the item an want to correct it. So many pissed off people in here. I actually agree with the OP. Many people used their 1 time restoration for fantasia before it was released for sale, and they all did the exact same thing that the OP did. They used the item, and were not happy with the results, an asked for a 2nd chance. How is that any different than what the OP is asking for. They were all granted approval, whereas he was denied. That is not fair. Now if he had already used his 1 time restoration an wanted a 2nd one, then yes the "you used it correctly" excuse would be valid. But ifhe has not already used the resto, then he is entitled to ask for whatever 1-time item he wants back. So yes it is pretty shitty of SE to refuse just cuz they want him to spend more money.

I could go with your explanation if there wasn't a big icon that pops up in the middle of the screen that makes you confirm that you want to keep the changes you made.

[Narissa]

Fantasia was restored before because it was impossible to obtain another one after using the first one, and hence if someone said they made a mistake on the character they wanted, the item was restored as an act of good-will. No way is everyone entitled to get SE correct their every mistake. If they get help, that's good, but it should not be an expectation.

TLDR: Act of good-will/privilege VS entitlement

^
This.

Read it and move on, I don't know why this thread is expanding out 6 pages, you got the perfect answer for it on the 2nd page from Pantz.

[Starplayer]

^
This.

Read it and move on, I don't know why this thread is expanding out 6 pages, you got the perfect answer for it on the 2nd page from Pantz.

It's expanding because the OP isn't satisfied with the answer, nor should he be. Is it unreasonable to assume that your character's ears will remain consistent regardless of what he's wearing? Not everyone sees things through your perspective so stop being so condesceding. Just because fantasia is now sold, doesn't mean the man can't ask for a refund if he thinks he deserves one. If you buy a new sweater without the ability to try it on and then realize that it doesn't fit, should you not be allowed to return it? Should the store be able to turn you away simply because they're selling it? The logic on this thread is seriously lacking

[Narissa]

@Starplayer

No the OP assumes that everyone who has ever used their one-time only restoration ticket on a Fantasia before they were buy-able, abused it and got it back but that's not the case. The people he knows that abused it, do not make up the entire population of people that claimed it back legitimately... For example a friend of mine lost his via an error popping up on the screen just as he clicked on it, it crashed his game and when he logged on, he had no option to edit and the Fantasia was gone from his bag.

He now wants to follow in his friends foot steps and abuse the system aswell to fix a minor change that he agreed upon when he made the change, but SE said no to him and he can't accept that.

[NorthernLadMSP]

If you buy a new sweater without the ability to try it on and then realize that it doesn't fit, should you not be allowed to return it? Should the store be able to turn you away simply because they're selling it? The logic on this thread is seriously lacking

Actually, you do have the option to "try the sweater on." You can save, what, up to 30+ different appearances in the main menu? Do you not also have the ability to create an alt, go through the opening intro, play around on that alt, level (or not) as far as you choose to see how the character plays and interacts with poses/gear etc.?

To me, it sounds like the OP tried on the sweater, saw how it looked, bought the sweater, wore the sweater to an event and then decided they didn't like how it looked with their jeans and wants a refund.

[Skivvy]

Eeerrr..look. Me and many other people I know of used our free Fantasia months ago and totally regretted our decision. I requested my one-time restore a month, if not two months ago.. I simply explained I used the item, regretted my decision and wished to use the one time restore (sucked being a male kitty stucked with female name which in the past, I believed to be a neutral name).

I got it the next day, simple as that and did it aware that I can't use it in the future for stuff such as accidental Animus weapon discard (if that's even possible ).

So I want to say it's unfair to OP, but at the same time I'd need to know exactly what was explained to S.E support when the one-time restore was requested. Maybe the message could pass something totally different than what was intended and thus that reply?

Anyways, this forum would be a lot better if most people stopped typing their opinion in such agressive manner. ¬¬ There's no need for some strong comments when the same message can be passed on in a lighter vibe.

I think the biggest factor in the policy shift is that fantasias are now available for purchase. As many people in this thread have stated, up until the recent patch, the fantasia was a "special" item in that it could only be obtained in game, from SE directly when they passed them out. Since there were no other means to obtain them, they would honor the one-time item restore. To be honest, I don't feel that SE should have given Fantasias back to people simply due to them being unhappy with their change, but not my call.

Now we can currently buy up to 9 (?). The Insured purchased an optional item, and didn't like the outcome. That is no fault of SE, and now they are actually stand to lose money if they provide the item restore. I wouldn't put it past SE to suspend/ban accounts and treat this as a "charge-back". lol. They're weird like that

Actually, you do have the option to "try the sweater on." You can save, what, up to 30+ different appearances in the main menu? Do you not also have the ability to create an alt, go through the opening intro, play around on that alt, level (or not) as far as you choose to see how the character plays and interacts with poses/gear etc.?

To me, it sounds like the OP tried on the sweater, saw how it looked, bought the sweater, wore the sweater to an event and then decided they didn't like how it looked with their jeans and wants a refund.

This is how I see it also. Thank you for putting it into words that make sense

[Ninix]

SE's customer support really is the worst. Of all the MMOs in which I've needed to interact with customer service, SE has been the slowest and least helpful. Blizzard, Arenanet, Trion, En Masse, hell even Carbine (who's customer support staff are swamped because the game has just launched) all respond more quickly and are much more accommodating, especially when it comes to item restorations. None of these companies put a hard "one-time" limit on restorations and don't put stupid restrictions like this on them. Hell, Blizzard has even an automated web service that allows you to restore accidentally deleted, sold, or disenchanted items once per 30 days. Not that SE should go that far, but it wouldn't kill them to be a bit more helpful.

[SavageWolf]

snip

I LOVE your signature picture!

I remember having similar luck back in EQ. What a feeling!

[Malamasala]

... En Masse ... all respond more quickly and are much more accommodating...

Worst customer service I've ever had. My most favorite terrible moment was when I was asking for a 1 year old ban being lifte on the forums because my complaints had actually been fixed during my ban period.

- I am sorry, we can not remove the ban, because you are banned.

So according to En Masse support, they can only lift bans on people not banned.

For the record, I was banned for being constructive on topics En Masse didn't want to admit was bad. Which on their end means I was just negative and complaining about things that were fine.