I was referred here after my Report was unable to be resolved through the in-game support desk.

This was the message:
"Hello.
The Free Company I lead has just purchased it's first house to our excitement, but we have since found an issue. We first purchased permit and placed the house, which was fine. We then placed the Letter Box which, though it had troubles disappearing, after re-logging a few times, it was placed and moved.

The problem started when we placed the Mini-Aetheryte, and since placing it, it has left us stuck. We are unable to move items, change settings, or even enter our house. All we get is the message "Unable to execute command. Housing functions are currently locked."

Please help us, we've worked so hard over the past 2 and a half weeks to get the rank and money to do this.
Thank you."