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  1. 06-09-2014 11:50 PM #1
    Dhalmel
    Player
    Dhalmel's Avatar
    Join Date
    Mar 2011
    Location
    little ala mhigo
    Posts
    1,694
    Character
    Luzaf Ephramad
    World
    Excalibur
    Main Class
    Pugilist Lv 60
    Quote Originally Posted by WHS View Post
    I just got off the phone with level3 isp (877-453-8353) and they informed me they are a wholeseller of internet to customers such as Comcast and so on. For me to get help with a node of theirs having issues, Comcast would need to open up a support ticket to them since they are a customer of level3. That is good info to know I just wish that the person I got on the phone at Comcast was better at taking this info and running with it than just asking me if my Modem lights are all lit when that isn't even the issue. So far comcast support has been blowing me off.

    Hop 10, ae-10-10.car2.Montreal2.Level3.net, 4.69.153.86
    Hop 11, ORMUCO-COMM.car2.Montreal2.Level3.net, 4.59.178.74
    Try talking to Comcast Direct, they are considered an upper tier of their customer support.

    https://secure.dslreports.com/forum/comcastdirect
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  2. 06-10-2014 02:46 AM #2
    WHS
    Player
    WHS's Avatar
    Join Date
    Dec 2011
    Posts
    610
    Character
    Lord Rulkar
    World
    Hyperion
    Main Class
    Thaumaturge Lv 60
    Quote Originally Posted by Dhalmel View Post
    Try talking to Comcast Direct, they are considered an upper tier of their customer support.

    https://secure.dslreports.com/forum/comcastdirect
    Thanks, I'm heading there now to write something up.
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