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  1. #23
    Player
    WHS's Avatar
    Join Date
    Dec 2011
    Posts
    610
    Character
    Lord Rulkar
    World
    Hyperion
    Main Class
    Thaumaturge Lv 60
    I just got off the phone with level3 isp (877-453-8353) and they informed me they are a wholeseller of internet to customers such as Comcast and so on. For me to get help with a node of theirs having issues, Comcast would need to open up a support ticket to them since they are a customer of level3. That is good info to know I just wish that the person I got on the phone at Comcast was better at taking this info and running with it than just asking me if my Modem lights are all lit when that isn't even the issue. So far comcast support has been blowing me off.

    I see the packet loss at the various hops all by level3 isp and am not able to do a thing about it. Skipping those hops using battleping has proven a solution albeit a costly one for 3 users in the same house playing the game.

    Hop 10, ae-10-10.car2.Montreal2.Level3.net, 4.69.153.86
    Hop 11, ORMUCO-COMM.car2.Montreal2.Level3.net, 4.59.178.74

    Here are the two ip addresses giving me trouble. Hops for someone else might be different. Ip also might be different if your using a different route. For me that is the non battleping route I take. Those 2 hops specifically one of them is dropping 30 to 50% packets and causing random 90k , lag spikes, you name it, it's happening. Armed with this info i am inclined not to believe it to be on SE side of things.

    One thing however I have found out with all this is SE is a customer of level3 maybe not directly but through another ISP. We all end up a customer of level3 indirectly. So maybe a phone call to our ISP's might help. Even though I'm getting a duh duh on my end maybe someone else might get better results.

    We need to keep trying.

    Maybe just maybe that maint for tonight is because SE already called their isp and a ticket was opened from them to level3 isp and it's getting fixed. We can only hop. Cheers everyone.
    (0)
    Last edited by WHS; 06-09-2014 at 11:05 PM.