Quote Originally Posted by Burrmanchu View Post
Servers are fucked.. has nothing to do with this guys router. Jfc people. D/c'd many times in last hour. Expert roulette run ruined and lost a T2 drop 20min prior... FIX YOUR SHIT SE I HAVE COIL TONIGHT.

&@Mega64: Did you read the OP? The guy has it pinged and nailed down to a specific communication error and has a half page of techinical mumbo jumbo pinpointing latency vs areas on the globe. Did you really need to tell him to reset his freaking modem? People never cease to amaze me. You must be that guy I always have to talk to at Comcast.

"IS IT PLUGGED IN?"
You do realize there's actually at least two good reasons tech support asks you those "stupid" questions?

1. Any troubleshooter worth a damn will make sure and check any potential cause of the problem, often starting with the simplest to confirm first. Since the person at the other end of the line may not be able to check if your modem/router's plugged in, they gotta ask.

2. The sheer number of calls I had in the short time-span I did ISP tech support that dealt with a bitchy customer who rants and raves about their service being interrupted finding out that the modem was, in fact, NOT plugged in was staggering.

Another reason is that they HAVE to ask those stupid questions else the rep is going to get in trouble for potentially wasting time, not just the companies but yours as well.