There are no excuses. None at all. You. Should. Be. Organized. And. Prepared.

Your company's insistance of just apologising and brushing it under the carpet is really very very infuriating. It's not ok. It's nothing something you can brush off. It should not have happened.

The patch date was pushed back several times, you would have thought to prepare for all eventualities on patch day, yet there are severe problems at patch release.

There was a recent server upgrade. You took us offline to do it, yet there are severe (apparently hardware) issues at patch release.

You already had ample opportunity to test everything in an isolated environment, yet there are severe issues at patch release.

I'll analogise it for you to make it more simple - If I were to buy a PS3 title and took it home today and it refused to work, I would get my money back straight away.

So the montly subscription is free? How many millions of copies did you shift at release? That's multi-millions there. I know I paid money for it.

What annoys me most as a dedicated fanboy and having invested massive amount of time and money in your product is your inability to take the initiative when your stock has taken a hammering through repeated failure.

You had a chance to redeem yourself. At the mere sign of slightly more attempted logins than usual, everything comes to a halt and we're left none the wiser.

You could tell us "Come back in 6 hours, when it's fixed.", but no I get to sit here, trying to login over and over and over again.

I don't know why I do it.

I'm tired of defending a game and company that seem to do nothing to help themselves when given ample opportunity to.

I don't mind people wanting my hard earned money, but not when they're offering me little in return. Taking my money elsewhere seems like the only option as I refuse to continue to be treated this badly.

Sincerely, a tired, abused and very disappointed faithful Squaresoft/Square-Enix fanboy of over 15 years.