The Server Is Not Responding

[Burgenheim]

ANYTHING would have been good. That's the problem. If it was something we had to wait and try again with... That would have been all they had to say, really. 'The servers are congested right now, we apologize that you are unable to patch and hope that you can bear with us as we look into the matter' - isn't hard to type out.

No naming and shaming; just giving players some piece of mind after they pay for a service and then not just denied that service, but denied an answer as to why.

[Poisonblade]

its not a problem with certain companies hub its something to do with the downloader. if it was a problem with certain companies hub it would be the same with other games , and we wouldnt be able to acess any other games, internet etc where as this isnt the case i am having no trouble with anything except ffxiv. apparently if someone uploads a torrent of there game files that is already patched we can copy it to our ffxiv folder and this problem will be solved howether even if i could find this torrent i am sketchy about doing it and besides the point why should we have to find ways around a problem or bug that isnt our fault or problem to sort as paying customers that cant access a service they should either sort it or refund us for every day out of the month it is not working. at the very least respond not just ignore paying customers.

[Poisonblade]

imagine youre paying youre phone line rental and for 3 days youre phone wont make calls then you get no responce from phone line customer service. how would you feel. i dont see how its any diferent