The Server Is Not Responding

[Burgenheim]

Agreeing with Xocnai, here. I understand that there are more pressing issues for players in-game that need to be fixed - but a message of confirmation or acknowledgement, at the very least, is needed here. This problems stops people from playing the game, and without playing - how are they expected to continue their subscription? Where is the incentive to want to play - when all we get is silence?

If there is something we can do to fix the error - tell us.
If this is a problem on Square-Enix's end, and we'll have to wait for a solution - tell us.

Players understand that problems come with running and internet based game - just tell us and we'll be patient. Keep us in the dark and there aren't going to be any players to help.

[LorienV]

Ive been trying to patch since wednesday night, I have the same problem and have gotten no response, ive posted on reddit, replied to their bug post on twitter and tried customer support. I understand they have in game bugs that need to be addressed but some of us dont even have the luxury of playing and taking this long to respond is a slap in your customers face. If this were riot, blizzard, or trion we'd get a response within an hour. Maybe I should go play their games instead.

[Linton]

I played the game a few months ago with the first free 30 days. I decided to come back so l set up a new sub and starting downloading this morning. I got halfway through the download and then it just tanked and I got the same error message. I've tried over and over again nothing working. I hope it gets fixed soon or at least some response. I'm wasting money every day that I cant play

[Linton]

It is working for me now guys. I tried it all throughout the day and it started downloading at 7:00pm U.S. Eastern time for me. I hope you guys get it working for you too. I think the server was just really congested and that lead to the problem.

Good luck to those who posted here!

Happy adventuring!

[LorienV]

Nice good for you, have fun man Still stuck unfortunately

[Brine_Gildchaff]

This isn't a problem on Square's end actually. Look at some of the other recent threads in this forum; the problem appears to be with one of the hubs that XIV data is routed through, and none of those are under Square's command; all they can do is repeatedly attempt to contact the communications companies that run that hub (good luck trying that on a Sunday) and get them to fix it.

[LorienV]

Its still squares problem IMO. They havent responded to us at all.

[otteranglais]

I'm in the same boat. Paid to come back and play; I can't download the client. It does about 20MB, then the download speed slowly goes to 0 and I get the exact same error as OP. There are so many posts online about this issue, going back 8 months... but not a single solution!!!