The Server Is Not Responding

[Xocnai]

Another one with this ridiculous and frustrating error. If it's server load on your side, could you at least just tell us?!

[Poisonblade]

hi mate i just returned to the game after a long break due to moving house and only just had internet reconected. i repaid my subscription went to play the game and had the same error come up. After trying all day im still getting the same error. figured maybe it was there end and after a few hours it would work but still its not working.

this is really frustrating as its definatly not my end i can access the internet fine and nothing is blocked on my router or firewall settings .

[Poisonblade]

wow over2 days now and not even a responce. game launcher still wont download . very dissapointed . was so happy to be returning to this game as i love it and now i think ill just get my monthly sub back and cancel it alltogether.

[Xocnai]

Problem still there this morning. Sueenix's silence on this is damning. Time they brought in some servers that can handle demand...

[Burgenheim]

Agreeing with Xocnai, here. I understand that there are more pressing issues for players in-game that need to be fixed - but a message of confirmation or acknowledgement, at the very least, is needed here. This problems stops people from playing the game, and without playing - how are they expected to continue their subscription? Where is the incentive to want to play - when all we get is silence?

If there is something we can do to fix the error - tell us.
If this is a problem on Square-Enix's end, and we'll have to wait for a solution - tell us.

Players understand that problems come with running and internet based game - just tell us and we'll be patient. Keep us in the dark and there aren't going to be any players to help.

[LorienV]

Ive been trying to patch since wednesday night, I have the same problem and have gotten no response, ive posted on reddit, replied to their bug post on twitter and tried customer support. I understand they have in game bugs that need to be addressed but some of us dont even have the luxury of playing and taking this long to respond is a slap in your customers face. If this were riot, blizzard, or trion we'd get a response within an hour. Maybe I should go play their games instead.

[Linton]

I played the game a few months ago with the first free 30 days. I decided to come back so l set up a new sub and starting downloading this morning. I got halfway through the download and then it just tanked and I got the same error message. I've tried over and over again nothing working. I hope it gets fixed soon or at least some response. I'm wasting money every day that I cant play

[Linton]

It is working for me now guys. I tried it all throughout the day and it started downloading at 7:00pm U.S. Eastern time for me. I hope you guys get it working for you too. I think the server was just really congested and that lead to the problem.

Good luck to those who posted here!

Happy adventuring!

[LorienV]

Nice good for you, have fun man Still stuck unfortunately

[Brine_Gildchaff]

This isn't a problem on Square's end actually. Look at some of the other recent threads in this forum; the problem appears to be with one of the hubs that XIV data is routed through, and none of those are under Square's command; all they can do is repeatedly attempt to contact the communications companies that run that hub (good luck trying that on a Sunday) and get them to fix it.