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  1. #37
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    PSN has been borked off and on ever since the PS4 console launched. On top of the normal peering fiasco that plagues us in the states that our ISP's need to fix with their partners like Tata, Level3, and Cogentco, Sony is having a lot of issues that they need to address as well. XIV relies on the PSN connection in the background (persistent license checks and crap). If that goes down, so does your game.

    Here is my current path to my game server:

    0 G75VXLAP [10.10.100.10]
    1 LPTSRV [10.10.100.1]

    2 cpe-066-026-112-001.sc.res.rr.com [66.26.112.1]
    3 cpe-024-031-198-009.sc.res.rr.com [24.31.198.9]
    4 24.93.64.134
    5 bu-ether34.atlngamq46w-bcr00.tbone.rr.com [107.14.19.48]
    6 107.14.19.99

    7 te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.54.12.109]
    8 be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.165]
    9 be2170.mpd21.dca01.atlas.cogentco.com [154.54.31.106]
    10 be2150.mpd21.jfk02.atlas.cogentco.com [154.54.31.130]
    11 be2108.ccr21.alb02.atlas.cogentco.com [154.54.3.134]
    12 be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]

    13 38.122.42.34
    14 10.2.2.1
    15 192.34.76.2

    16 199.91.189.234
    17 199.91.189.25


    Green is my network that I control, and is solid. Yellow is my ISP which occassionally has issues, Red is the Teir1 provider they partner with that carries me into and across Canada and where most of the problems are detected, Orange is SE's ISP, and at times we have detected latency issues there, and finally blue is SE's network. THe most common points of failure have been either at or between the peeering interconnects at hops 6 and 13, which is where data is handed onto/off of the Tier1 ISP's transit. There have also been issues detected at the hand-off into SE's network, but typically it has been a round a 200ms spike---not the 3 seconds+ that causes packet losses/retransmits in route.

    So, without properly analyzing all the players involved, it's not exactly fair to put all the blame just on SE. Just like my history with a host of other games from various publishers, I had problems int the past, got my ISP to investigate and address my issues and now my gameplay is dramatically improved (atm, newr flawless by comparison to Beta4 through early launch), so it isn't ALL on SE. A lot of this has been covered in other threads. Here is a fairly recent one where I posted links to data on PSN and some other popular web services (copy/pasta follows in case no one bothers to visit it-may want to visit the source for the PSN data, a lot of problems logged there this past week):
    http://forum.square-enix.com/ffxiv/t...=1#post2213420

    In many (perhaps even the majority) of the cases, it has basically boiled down to issues with the interconnects between the various ISP's involved in getting your data back and forth to the game servers. There has been an ongoing issue for several years trying to combat port congestion at these exchanges. The ISP's are basically not updating their peering agreements to accommodate the big increases in network traffic. Lean on your ISP's to investigate the issues upstream from your local connection. Need to push through to tier3 or higher to get it addressed. The tier1/tier2 guys you are dealing with when you call in or that come to your house to test your lines can do nothing about it--it needs to go further up the chain.

    copy/pasting passages from another thread on the issue:
    http://forum.square-enix.com/ffxiv/t...=1#post2205209

    Quote Originally Posted by Kerberon View Post
    Their pathping was excellent, and assuming it was taken during the time period they were having problems and not hours before or after, it suggests that the problem is 100% on SE's server in this case.
    It actually isn't perfect. Pathping hides some data that may indicate potential issues. Around Chicago on Level3 could have lag spikes that are not accurately demonstrated in this report. It is a VERY common issue with TWC these days, and it comes and goes at odd times:


    snapshot updates periodically, based on source data from here:

    http://downdetector.com/status/time-warner-cable

    You can see similar charts for lots of web servics (and even some ISP's) from the same site here:
    http://downdetector.com/companies

    If you actually take some time to track this stuff, you can see the ebb and flow of this problem all over the place.
    http://www.akamai.com/html/technolog...try/index.html

    At specific times of day, you may see the same areas line up with problems across multiple services because it is due to regional problems amongst the ISP's.

    Again, the following snapshots are dynamic and will update periodically throughout the day. Source pages are linked below each.


    AT&T map:


    http://downdetector.com/status/att


    Netflix map:


    http://downdetector.com/status/netflix


    PSN map:


    http://downdetector.com/status/playstation-network


    XBL map:


    http://downdetector.com/status/xbox-live
    (0)
    Last edited by Raist; 06-30-2014 at 02:17 AM.

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