For those of you that use Ultimate Game Cards

[Wildsprite]

Not a ticket, they use live chat for these issues, but they should solve it fast.

don't they only use live chat during their normal business hours of 9AM-5PM(PST)?(not sure if the time is still the same but that is what it used to be)

[Wildsprite]

bumping in hopes now that the E3 is over we might get an answer.
are SE Crysta cards planned? <---this would be a lot more welcome than the time cards.
perhaps have FFXI and FFXIV all over the cards
or call them Final Fantasy XIV: A Realm Reborn Crysta cards.

or you could change the way the current cards work so they can be used to exchange for 3000 crysta or 60 days time.

[Alukah]

don't they only use live chat during their normal business hours of 9AM-5PM(PST)?(not sure if the time is still the same but that is what it used to be)

Not sure about their business hours, but last time I had a billing related question/issue they closed my ticket and got asked to use live chat instead.

[Ransu]

I never understood the point of crysta and if you're so adamant about not using a credit card then why not just buy a time card?

[Aqua_Amaiyo]

I never understood the point of crysta and if you're so adamant about not using a credit card then why not just buy a time card?

Because for some people (like myself) stores around here don't sell SE's time cards for final fantasy. Was-Mart, target, game Stop; nothing sells them besides Ultimate game cards :/

[Wildsprite]

I never understood the point of crysta and if you're so adamant about not using a credit card then why not just buy a time card?

I think you completely missed the point.
1. some of us still play FFXI as well as FFXIV and prefer to have crysta on our accounts. you can't use those time cards to pay for FFXI
2. some of us have Legacy status $30 would get us 3 months of time with Crysta but not those cards
3. you cannot use those time cards to pay for extra features such as extra retainers or fantasia

[Ransu]

I think you completely missed the point.
1. some of us still play FFXI as well as FFXIV and prefer to have crysta on our accounts. you can't use those time cards to pay for FFXI
2. some of us have Legacy status $30 would get us 3 months of time with Crysta but not those cards
3. you cannot use those time cards to pay for extra features such as extra retainers or fantasia

So use a credit card...big whoop.

Because for some people (like myself) stores around here don't sell SE's time cards for final fantasy. Was-Mart, target, game Stop; nothing sells them besides Ultimate game cards :/

Sucks to be you I guess? I was just in gamestop yesterday and they had a whole stack of them.

[Gardes]

So I just got off customer support. They told me that they couldnt remove the billing lock they put on me for trying with a non american credit card. They said to me that the IP address and the credit card need to belong to the region the account belongs to (so wait, only americans, europeans and japan are allowed to pay with credit cards?).

But here's the kicker: they told me that for every rejection, they invisibly lock your account, billing wise, for one day. Extra errors and rejection will add one more day (it stacks) but they wont tell you that. So if you try your credit card and then square rejects it, they will lock your account for one day (but not tell you). You won't know it and you will try again right after that error...and you get 2 day lock. Tried 4 times in 5 minutes? You got locked for 5 days without even knowing the lock even exists. I must have tried like 8 times or something.

This is amazingly baffling.

[Raist]

So use a credit card...big whoop.

There are some that simply can't use a CC as an option. There are those that don't want to use one for various reasons, and for them they are valid enough reasons not to use them. For instance, some may still have a bad taste in their mouth from the C&B fiasco, and simply don't trust the site(s) involved.

Such people have been using a viable, alternative way to pay to play that they were comfortable with. That option may now be taken away, with no solutions offered from SE. They have every right to complain/ask for communication from SE as they have yet to see a way they can comfortably continue to pay to play a game in which they have already invested a lot of time/money.

[Estellios]

Some people also have credit cards that aren't accepted for arbitrary reasons and return an error on the Mogstation.