PS4: NPC Dialogue Box Cut Off At the Bottom of the Screen

[VengefulKangaroo]

Note: I have emailed support (utterly unhelpful when I detailed how I had searched the forums to no avail, just told me to search the forums) and searched extensively on the forums for an answer to this. All I could find was a duplicate report here: http://forum.square-enix.com/ffxiv/t...y-Below-Screen which doesn't really help me all that much since there is no indication where to find a solved version of the "duplicate". Please do not just dismiss as a duplicate without showing me some sort of answer, because I have tried everything I can think of and not found one.

This issue began occurring spontaneously one day when I was playing. Every time I speak to any NPC, their dialogue is pushed to the bottom of the screen and the bottom part of the dialogue is cut off, so I cannot see it. I have extensively searched in-game menus for something that could fix this, and perused all other support options. I can barely play the game like this because I do not want to miss the story, and am begging for someone to help. I play on a PS4, using the controller.

Time: Any time I speak to an NPC

Frequency:
Always

Character Name:
Thibault Clay

Race:
Midlander Hyur Male

World:
Siren

Class/Level:
Scholar, 45

Area and Coordinates:
All areas

Party or Solo:
Solo

NPC Name:
Any NPC I speak to

Monster Name:
None

In-Game Time:
All the time

Steps:
Speak to NPC
NPC dialogue box is cut off by the bottom of the screen

[necrosis]

Move the box?

Basically every single UI element (even 'speech bubbles') can be moved.

[VengefulKangaroo]

Move the box?

Basically every single UI element (even 'speech bubbles') can be moved.

If you mean pick it up and reposition it while talking to a NPC, I have tried that. It will work for that speech bubble only then it will revert for the next one.

[Oniyoru]

Move the box?

Basically every single UI element (even 'speech bubbles') can be moved.

It wont work
Every once in a while itll get back down...
Also every single time u re-login it backs to the "bugged" area...

[Cyrox]

Hey, you linked to my original report! I'm rather comforted to know that I'm not the only one with the NPC dialogue issue on PS4. It still hasn't been fixed for me, btw (although I haven't logged on since the 2.28 patch update this morning - but I doubt they fixed it).

I've not heard anything acknowledging this bug since I originally reported it. They just went and moved it to Duplicate Bugs (even though I've never seen another bug report about it until now).

I did discover that the problem only occurs when using keyboard & mouse. If you use a PS4 controller and have the bubble set high enough, it never shifts downwards. But, who wants to play this game with a controller anyways? (forced laughter...)

I really wish they'd acknowledge this bug and fix it. It's one of my only gripes with this awesome game.

EDIT: Oh, I see you have this problem and are using a controller to play.... so, it's not limited to just keyboard/mice configurations... my bad.