Hello

I purchased a PS4, created a PSN account and then downloaded two games via PSN Store. One of which is FF14. I purchased this game for my girlfriend to play; but since my PSN account had the credit card attached to it. I bought it under my user.

However, now when she tries to access the game from her PSN user; she is given an error about needing some sort of promo code. I looked at the receipt emailed to me, there is nothing in there resembling a promo code. Though, even if there was one - there isn't actually an option to enter a promo-code. The only option is to back, back out of the game.

Ive tried googling to no avail. I just get results about migration from ps3 to ps4. Which doesn't apply to me. I haven't owned a PS since PS2.

I did see one person mention the second user needs to go to the PSN store and download it under her user, essentially activating it under her account. When i tried that it just wants her to pay for it again.

At this point I'm under the impression the second user is DRM'd out of the game. Which really really really really upsets me. As i have no interest in playing this game. Sure she can just use my user for it. But then, her needing access to my PSN account takes away other features... such as facial recognition log ins.

Thanks for reading this long winded explanation. I didn't want to leave any details out.