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  1. #1
    Player
    WillyLo's Avatar
    Join Date
    Jun 2014
    Posts
    2
    Character
    Barlond Steiner
    World
    Adamantoise
    Main Class
    Marauder Lv 33

    Video Display loses signal at menu, sound still plays.

    Hello, I am having a weird issue with the game. Once I get to the Menu Select screen I have a varied amount of time, 5-15 seconds, before my display says it loses a signal. I've updated my drivers and also tried underclocking my video card since it's a pre-superclocked model. But it doesn't seem to change anything, if I am able to get through the right prompts and into the game it seems to run stable but just the menu screen is giving me issue.

    Here is my System Information for further diagnosis.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\WillyLo\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
    SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16360.863MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 32719.906MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 67.615GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 570
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 570
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1232.438 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2815.887 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3788
    SYSTEM_GRAPHICS_DRIVER_DATE 5/19/2014 10:44:03 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headset Earphone (3- ASTRO MixAmp Pro )
    SYSTEM_SOUND_DEVICE_ID {E6E64CC4-B0A1-43AC-BDCC-5B7C64E19706}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/12/2013 6:40:58 AM
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6C118DA6-A4DD-4B66-99B6-7B467C373BC5}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6235
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/2/2010 7:33:10 PM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8F5879F0-A1F1-47EB-BEF9-35BFB837DE5F}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6235
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/2/2010 7:33:10 PM
    SYSTEM_SOUND Handset (USB Internet Phone by TigerJet)
    SYSTEM_SOUND_DEVICE_ID {C3C114B2-7FC6-4719-A9C4-AD3F2E3334A2}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/12/2013 6:40:58 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42ECCE30-164B-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Microsoft® SiderWinderTM X6 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1D628BF0-236A-11E3-8001444553540000}
    SYSTEM_INPUT_NAME USB Internet Phone by TigerJet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 11 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F1534770-4624-11E2-8001444553540000}
    SYSTEM_INPUT_NAME ASTRO MixAmp Pro
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Technical Support - Post New Thread - Mozilla Firefox
    Origin
    Origin
    Origin
    magicJack
    FFXIVLauncher



    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    AC3Filter (remove only)
    Adobe Flash Player 13 Plugin
    Battle.net
    BitComet 1.35
    BitRaider Web Client
    DAEMON Tools Ultra
    Diablo III
    Diablo III Beta
    DivX Setup
    a
    Epson PC-FAX Driver
    EPSON Scan
    GTK2-Runtime
    Guild Wars 2
    Hearthstone
    Mozilla Firefox 29.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MyDriveConnect 3.3.0.1502
    NVIDIA Stereoscopic 3D Driver
    OpenAL
    Origin
    EVGA Precision X 3.0.1
    PunkBuster Services
    Rockstar Games Social Club
    StarCraft II
    Terraria
    Monaco
    Torchlight II
    Gunpoint
    Saints Row IV
    The Walking Dead
    Lone Survivor
    Starbound
    Sonic & All-Stars Racing Transformed
    FTL: Faster Than Light
    Mark of the Ninja
    Half Minute Hero: Super Mega Neo Climax Ultimate Boy
    Defender's Quest: Valley of the Forgotten
    Hotline Miami
    Don't Starve
    DmC Devil May Cry
    DayZ
    Reus
    FEZ
    Brothers - A Tale of Two Sons
    Godus
    Prison Architect
    Evoland
    Organ Trail: Director's Cut
    Shadowrun Returns
    Dust: An Elysian Tail
    DARK SOULS™ II
    Mortal Kombat Komplete Edition
    Angry Video Game Nerd Adventures
    Legend of Dungeon
    Papers, Please
    Spelunky
    Game Dev Tycoon
    CastleStorm
    Rogue Legacy
    Risk of Rain
    The Castle Doctrine
    The Wolf Among Us
    Rust
    The Walking Dead: Season Two
    Super Meat Boy
    Borderlands 2
    Dota 2
    Amnesia: The Dark Descent
    Counter-Strike: Global Offensive Beta
    Revenge of the Titans
    The Mighty Quest For Epic Loot version 1.226674
    Uplay
    VLC media player 2.0.3
    WinRAR 4.20 (32-bit)
    World of Warcraft
    Epson Event Manager
    Steam
    Epson FAX Utility
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 7 Update 55
    FINAL FANTASY XIV - A Realm Reborn
    Titanfall™
    Star Wars: The Old Republic
    Smite
    Hi-Rez Studios Authenticate and Update Service
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
    EpsonNet Print
    Visual Studio C++ 10.0 Runtime
    Java Auto Updater
    Microsoft Games for Windows Marketplace
    Mass Effect™ 3
    DEFIANCE
    Kingdoms of Amalur: Reckoning
    Warframe
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Ventrilo Client
    Apple Software Update
    Skype™ 6.14
    NVIDIA PhysX
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Visual C++ 2005 Redistributable
    TomTom HOME Visual Studio Merge Modules
    Path of Exile
    League of Legends
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    VC80CRTRedist - 8.0.50727.6195
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Pando Media Booster
    TomTom HOME
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    System Requirements Lab Detection
    Adobe Reader X (10.1.10)
    Skype Click to Call
    The War Z version alpha
    Respondus LockDown Browser
    Mumble 1.2.5
    EpsonNet Setup 3.3
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Apple Application Support
    Far Cry 3
    System Requirements Lab CYRI
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    SimCity™
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\BitComet\BitComet.exe 000004E8
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000115C
    C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe 000010D4
    C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe 00001074
    C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe 000010B0
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 000013E4
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 00001610
    C:\Program Files (x86)\MyDrive Connect\MyDriveConnect.exe 00000F58
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000EA4
    C:\Program Files (x86)\Origin\Origin.exe 00000D04
    C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe 000009E8
    C:\Program Files (x86)\Skype\Phone\Skype.exe 00000EB0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000010E8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 0000055C
    C:\Program Files (x86)\Steam\Steam.exe 00000F9C
    C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe 00000E08
    C:\Program Files (x86)\iTunes\iTunesHelper.exe 000011E0
    C:\Users\WillyLo\AppData\Roaming\mjusbsp\magicJack.exe 00001634
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe 00000A50
    (0)

  2. #2
    Player
    WillyLo's Avatar
    Join Date
    Jun 2014
    Posts
    2
    Character
    Barlond Steiner
    World
    Adamantoise
    Main Class
    Marauder Lv 33
    /bump

    Seems to be happening in game now as well, but the time frame on which it can happen can be either 30MIN to a few hours. This and Rust are the only two games I've experienced this issue with, I also tried to severly underclock my video card but it doesn't seem to really help.
    (0)