I found a solution that worked for me on Windows 8.1

"Open the config file FFXIV.cfg under documents/my games/FINAL FANTASY XIV - A Realm Reborn with notepad and change the value of CutsceneMovieOpening to 1, rather than 0. Save, restart the game and you should be good"

It might be hard to find that file, the easy way to find it is to just copy "FFXIV.cfg" and do a windows search for it. From there take all the same steps.

Somehow SquareEnix/FF14 support chat didn't suggest this :|