Quote Originally Posted by Camate View Post
Greetings,

We’ve confirmed a bug wherein players are unable to receive alexandrite from FATEs after upgrading their Curtana Animus to a Curtana Novus.

While there are other means of obtaining alexandrite, please take note that it will not be possible to obtain them through FATEs while we work to correct this. We sincerely apologize for the inconvenience.
Did they fix this yet?