This is just very very poor service, and no one should have to go through it JUST to clear up a simple error. Their customer service seems half assed, and they have no way, no system in place to properly handle complicated matters that may arise. Instead they just hand you out the harshest punishment possible, and say more or less, thank you for your money all this time, but because of an error on you account, that we do not have the tools available to completely understand, we are therefore not fully capable of resolving your issue, despite your attempts to resolve it. We are sorry about your ban, please buy FFXV and support the company. Have a nice day.
You, we, all deserve better than this.