They won't accept any letter from Chase (Chase offered) or talk to Chase (Chase offered too). It is absolutely ridiculous that it is their fault and I have to pay for it. I am certainly not buying a new game. My time is limited as it is and it would be impossible to play catch up to my friends now, don't think I have the heart for it .

If I mail them a letter I still need to show that Chase had issued a charge back on my behalf which they never did. And even if I mail the letter that doenn't guarantee I will get my account back. No idea how to be more diligent or look for more info. I appreciate that they are shorthanded we've all been there. I've worked some times until 3am when 8 months pregnant because we were shipping a chip soon. I know shorthanded but this is something else .