Account suspended, help?

[Gaddes]

If they won't work with you to resolve this I think you should also file a complaint with the Better Business Bureau and any other similar site to try and call out / make a record of their poor service and complete refusal to work with you.

[Mysteran]

Wonder if anyone going to E3 could bring the topic up with SE representatives there in person. Maybe loudly so others around hear the issue...

[Tooka]

That would be fantastic but also if anyone knows how to get in touch with anyone else in SE that could be of help besides support that would be fantastic too!

[Yurimi]

In all honesty there is a few methods of action you can take should they not entertain the idea of assisting you that would be more than able to get their attention to show you are very serious.

File a BBB complaint against the company, they will deny it but with sufficient evidence it will hit their score. (they will make a statement that they cant comment due to privacy reasons but post your evidence after they make this claim stating they refuse to work with you and follow the steps)

File a complaint to their agent of service for due process informing them of the fraudulent actions taken on your account a letter from chase and any and all conversations you had with SE (I further recommend calling them once again and informing the rep you speak to you are recording the call for submission as evidence to their agent of service for due process). All California businesses are required to register one and SE is no different. Should they themselves refuse to give you the information regarding submission to their agent of service for due process you may move on to step 3

Email the head of Square Enix of America as a replacement (philrogers@square-enix.com) with the information (and include all relevant documentation) that his company is creating fraudulent transactions in your name that are causing loss of profit, damaging your name, and damaging the square enix brand by poor customer service.

[Tooka]

Thanks so much Yurimi!!

I've saved your post in case for whatever reason it disappears. Since they are closed during the weekend I'll start looking into what are the steps to file a claim with the BBB. Then I'll start preparing for calling on Monday to proceed with step 2. Even if I don't get my account back it is ridiculous that as clients we are put through this. I know it is just a game, this might be so superfluous to some that they don't care to help but we're still paying for a service and we deserve some answers in regards to our accounts and better responsiveness.

I'll continue to update the thread as things progress but since they are closed until Monday it might not be until then. The email I sent to their privacy email was read (I use streak with my gmail to see when people read what I send heheh) but it was read in NY and it was 4pm on a Friday so I don't expect to hear back from them until next week either.


Thanks everyone!! If anyone is going to E3 and is willing to try and help me out I would greatly appreciate it too. Too bad I live in NorCal and not in the LA area. If it would have happened a few months back I would have gone to GDC to have a word with Yoshi-P lol.

[Luxx]

@OP.
Holy ass, you still haven't got your account back? What's the deal?
SE support is a joke and this is worst than Nexon's support, and that's saying something. Here on the forums, you can't contact a mod at all..why the hell not?
Keep trying Live Chat. I've seen some bad support people but I've also seen really good ones, I had a good person to help me out.


I hope all goes well for you...This is damn ridiculous.
TIP: When/if or if you start over, don't use your CC.
Just use a different payment option since this is hell on earth.
Also, if you don't have one now, just go and buy a security token.
Good luck!

[Tooka]

@OP.
Holy ass, you still haven't got your account back? What's the deal?
SE support is a joke and this is worst than Nexon's support, and that's saying something. Here on the forums, you can't contact a mod at all..why the hell not?
Keep trying Live Chat. I've seen some bad support people but I've also seen really good ones, I had a good person to help me out.


I hope all goes well for you...This is damn ridiculous.
TIP: When/if or if you start over, don't use your CC.
Just use a different payment option since this is hell on earth.
Also, if you don't have one now, just go and buy a security token.
Good luck!

Heh ty! If I do somehow get it back you can be sure I will be paying with Crysta only from now on and I am certainly get a token. Still no high hopes of resolving this given others' experiences with support.

[Richiealvian]

This is crazy. You'd think you play games to have fun, this is painful and all the time you spent on it could be spend on stuff like, getting money..or getting cozy with the family. Sad to see when your escape from the harsh routine ends up being harsh as well. Best of luck to you, I have been a supporter of SE and I've talked grand of them to each and every person I meet for their stellar games but this is just crossing the line.

[Airikay]

Definitely report them to the BBB.

[Rhindas]

They have been doing this since FFXI. I'm not sure a BBB complaint will get anywhere since it didn't work back then, but you've got nothing to lose. If I may make a suggestion: nag them. Keep sending emails or keep calling or starting chat sessions. It may not get you anything but frustration but they've been known to take *months* to release holds on accounts that have otherwise been proven innocent by their own investigations.