This is extremly wrong because if you make fights easy you will lose both casual and hardcore players. Casual players would quickly finish coil and leave till the next patch and then you will see the same from hardcore players but they would probably not come back to play something that easy.

The solution for people like him is what WoW made. Make 2 diferent modes for coil, normal mode with less mechanics and lower gear as reward, and hard mode with all the mechanics and better gear. But we already have that with CT.