I didn't say they didn't care, I said they shouldn't care.
But companies can have tunnel vision about what the customers want. Henry Ford didn't see the need to sell cars in different colors, for example, and did you know that computers were criticized also? That's right, because surely there would "be no market" for them. SE is just wrong here. That's all there is to it. They're like a bad dungeon master in a game of Dungeons and Dragons that tries to funnel players into their way of playing.
SE talks about "alternative progressions paths" well crafters buying wins from their sales profits is an alternate path (and they've trivialized crafting anyway, so why not let crafters do this?).
Envision it this way (forgive me while I make up some numbers):
Scenario #1 (current system): You play for 10 hours per week to gear up from new Coil with your Static. Other players are forced to do this also so # of players times 10 hours per week = total play time.
Scenario #2 (loot lockouts instead of turn lock outs): You play for 10 hours per week to get up from new Coil AND you also sell runs to other players for some number of hours per week. Your buyers play for 10 hours per week to afford your fee = an increase of total play time that depends on how many hours you want to play extra to sell runs. The only way this doesn't lead to an increase in play time is if it takes the players who are buying runs less time to make the money than it does for a player to gear up without buying a run. I don't think we have to worry about this LOL
As a business, SE wants to make money, that means they want people to keep subbing. People will keep subbing if the game is A) Fun and B) They can do that fun stuff on a regular basis. Both these things are more true in Scenario 2 than Scenario 1 and here's why: Players that are selling runs get to play the content more often (and enjoy being badass enough to sell runs) and players that are buying runs get to enjoy playing the way they want AND they get to enjoy their cool gear also (not because they didn't earn it but because the earned it in a different way).