How the hell can this many people be having this issue and Square enix cant even respond.

I just bought the game and I enjoyed it for one night. Now my game wont sign in to the primal server after 32 straight tries. I tried switching the server, It works great but as soon as I hit Primal it boots me out to the sign on screen and tells me one of the two.

I have been reading tons of forums about this and apperantly Square enix just "doesnt care" about its player base