HUGE CONNECTION PROBLEM

[Raist]

Denial of Service attacks have gotten considerably more complex over the years. These Distributed Denial of Service are particularly difficult because they are distributed across multiple points of origin. You literally could be getting attacked from hundreds/thousands of different cities from anywhere around the globe. Some of the fast and dirty countermeasures can't be put in place because it would break the game clients.

They're making progress though... some nodes have been cleared and it is allowing some players in unfetterred now. It's just going to take time to flush things out and clear all the nodes so that everyone can gain access again.

As for compensation... may not be happening. You aren't paying specifically for game time. You are effectively paying to keep your login active for x number of days so you may access all game related content (Lodestone Data and such... not JUST playing the game) that would otherwise be denied with an inactive login (barring uncontrollable events like natural disasters or internet outages). In other words, you aren't getting 43,000 minutes of FFXIV playtime dumped into an account like when adding minutes to a phone. It's more like keeping your phone service active for 30 more days so that you can use it when every you need to within those 30 days---but if you are in an area that has no coverage for whatever reason, the phone company is under no obligation to give you additional time. Not the best analogy, just one off the top of my head that many may relate to better.