HUGE CONNECTION PROBLEM

[Esham]

Im having this issue as well. Lucky for me i work for my ISP so i know that as a single customer with very little pull (and even as an employee) i will not be able to force my ISP or Square Enix to get their routes in order.

What raist says is great and all but its weeks to months to actually get this stuff changed for a very small minority of paying customers on an ISP. Even if you call in expect to jump through many hoops, and the biggest will be getting that front line person to actually care about what you are saying. You might have to just ask directly for tier 2 or a supervisor as front line will run a trace route, say "its offnet, not our problem" and send you away.

Guess who has the weight to get this fixed though? Square enix does. They shell out 1000x what i pay my ISP so they should be able to get something sorted a hell of a lot faster than a regular paying customer can.

Note, i have a 50mbps connection, no saturation, perfect levels on my cable modem (i know this as i work for my ISP). I have seen getting routes changed take 1 month to ongoing for years. At the end of the day as a customer you are not paying for a quality offnet route to a server, square enix is paying for that......