HUGE CONNECTION PROBLEM

[Kerberon]

A suggestion to everyone with problems run a pathping in a cmd window and give that to tech support to prove it's not your end. You do this with the command pathping ipaddress. The ip address are:
North America Datacentre | square-enix.montreal.com | IP address: 184.107.107.176

Europe Datacentre | eu.square-enix.com | IP address: 209.130.141.243

Japan Datacentre | jp.square-enix.com | IP address : 202.67.53.202

You'll get a list of the latency on each leg of the trip and if there is any packet loss. This will prove to customer support where the problem is and hopefully let them be able to work on fixing it.

[idioch]

I have a similar issue, at times I can run dungeons and what not, and at others I simply can't because I get whacked by serious lag. Today was a no go for me, I tried low level roulette, got DD, got hit with lag at first boss and D/Ced multiple times. Probably the worst lag I've had in the 2-3 weeks I've been randomly suffering this.

Kerberon how exactly do I understand this pathping report?

8 --- 100/ 100 =100% 95/ 100 = 95% ae31.cr6.mtl.iweb.com [184.107.1.2
54]
0/ 100 = 0% |
9 --- 100/ 100 =100% 95/ 100 = 95% te8-4.dr10.mtl.iweb.com [67.205.12
7.82]

I'm assuming these are my problem points? mtl= montreal? And I think I figured out how to read it now, took a look at the beginning. Well this is the first time I've had this issue with a MMO.

[Kerberon]

I have a similar issue, at times I can run dungeons and what not, and at others I simply can't because I get whacked by serious lag. Today was a no go for me, I tried low level roulette, got DD, got hit with lag at first boss and D/Ced multiple times. Probably the worst lag I've had in the 2-3 weeks I've been randomly suffering this.

Kerberon how exactly do I understand this pathping report?

8 --- 100/ 100 =100% 95/ 100 = 95% ae31.cr6.mtl.iweb.com [184.107.1.2
54]
0/ 100 = 0% |
9 --- 100/ 100 =100% 95/ 100 = 95% te8-4.dr10.mtl.iweb.com [67.205.12
7.82]

I'm assuming these are my problem points? mtl= montreal? And I think I figured out how to read it now, took a look at the beginning. Well this is the first time I've had this issue with a MMO.

Those % are your loss. Now that address where you have the problems is the start of the data center SE has bought space on in montreal. Because of some ways servers are set up, getting the loss and high ping times at these jumps can be normal and not indicative of a problem. I don't know enough about SE's setup, but I have seen other companies make that claim. If you had no high ping times and no loss previous to these jumps it means that the problems you are having though are in server. I'm not an expert, I've only done some reading up from having problems in previous games. I hope that helps you.

[Kyshietahla]

As mentioned above I ran a pathping because I am getting constant 90k disconnects so much so that it's not even playable. I have had to do cutscene quests multiple times and cannot run any dungeons without getting DCd a handful or more times. My husband also plays but he isn't having any issues with disconnecting. He's playing on the PS4. I play on a windows 8 computer. We both use the same internet and are both wired. I get no packet loss on the line until the end where it is out of my home and service providers control. I'm only pasting the part that has the issue.

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

13 62ms 0/ 100 = 0% 0/ 100 = 0% 64.86.85.1
0/ 100 = 0% |
14 63ms 0/ 100 = 0% 0/ 100 = 0% if-10-2.tcore1.TTT-Toronto.as6453.net [64.86.32.33]
0/ 100 = 0% |
15 62ms 0/ 100 = 0% 0/ 100 = 0% if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.25]
0/ 100 = 0% |
16 65ms 0/ 100 = 0% 0/ 100 = 0% if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96.61]
0/ 100 = 0% |
17 --- 100/ 100 =100% 100/ 100 =100% 66.198.96.58
0/ 100 = 0% |
18 --- 100/ 100 =100% 100/ 100 =100% te7-3.dr9.mtl.iweb.com [67.205.127.214]
0/ 100 = 0% |
19 65ms 0/ 100 = 0% 0/ 100 = 0% 72.55.128.44
0/ 100 = 0% |
20 66ms 0/ 100 = 0% 0/ 100 = 0% 184.107.107.176

Trace complete.

[Kyshietahla]

So after contacting SE and my ISP I've come to the conclusion that between the two ping tests shown here the problem is the same regardless. Unfortunately, this problem is not in the control of ISPs or SE. The problem is with the hub that the signal is going through. I've tracked down the IP address source though not entirely sure what to do with that. It appears the one that controls the IP causing the issue is either Tata Communications based in Montreal canada or IWeb Technologies.

[Malbur]

I just wanted to say I play the game on PS4 and for about a month it's been just fine, but for the last couple of days (June 21, 22) - it seems after maintenance as I saw mentioned in this thread, I have a lag on actions taken by my character, the chat continuing to work fine. After 10-20 seconds I catch up at high speed. 3 Times tonight I had a DC and couldn't get back on for a few minutes when trying to do an action. Sometimes if I back out I see an 'Action Cancelled' message as well. Hope this is being looked at.

[iRawrTeddyBear]

I just wanted to say I play the game on PS4 and for about a month it's been just fine, but for the last couple of days (June 21, 22) - it seems after maintenance as I saw mentioned in this thread, I have a lag on actions taken by my character, the chat continuing to work fine. After 10-20 seconds I catch up at high speed. 3 Times tonight I had a DC and couldn't get back on for a few minutes when trying to do an action. Sometimes if I back out I see an 'Action Cancelled' message as well. Hope this is being looked at.

This is pretty much me, i had the 2002 / 90k glitch every time and it cleared up for a bout 2-3 weeks. Now this morning i literally can not even access the word without 2002. i can't even log in to get the 90k it goes straight to 2002 and back to log in screen every time.

[Mankilla]

I have been playing for about 2 months now never any problems until this latest patch.. You should not roll out a new patch unless you know its not going to screw up your game???

[Turtle56k]

Up until now (in less of an hour), three times the message 90000 today.

And several episodes of lag (up to 5 seconds).

[SufhiSaito]

I'm getting constant lag spikes and 90000 as well. The internet connection is fine I've tested and troubleshooted everything Comcast a constant 50mbps tested router ping as well and never over 1ms. The only issue is on XIV no other games or streaming services.