Main story line quest unresponsive and broken
Thread Title:
My main storyline quest is unresponsive or broken. I am at the part of my story line titled "Skeletons in Her Closet" and I have to report to Ursandel post Haukke Manor but the NPC in unresponsive and I cant trigger/complete the quest.
ISP:
Name of ISP you use to connect to the Internet.
Verizon Fios
Type of Internet Connection:
Optic Fiber

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
9/24/13 at about 6pm

Frequency:
once and unsolved and currently affecting me

Character Name:
Which character did the issue occur with?

Race:
M Miqo'te

World:
Exodus

Class/Level:
Monk 32
Area and Coordinates:
post Haukke manor story cutscene
Party or Solo:
Party 2

NPC Name:
None but the problem is with Ursandel

Monster Name:
None

In-Game Time:
Unknown

Steps:
Was in the Duty "Haukke Manor" for the first time since i just unlocked it for my storyline quest. I completed it and the story cutscene never triggered which I assume is why I am in some sort of quest limbo after beating Haukke Manor but before watch the cutscene with the black masked men. The quest says speak to Ursandel in Old Gridania for "Skeleton in Her Closet" yet he is unresponsive.
....
....
Okay now, it has been multiple months since the incident has occurred and I have yet to get an acknowledgement of my issue. I resubscribed with a friend because we enjoy the game and luckily I have multiple characters. I have put in too much time to simply reroll this character and I assumed this would be fixed by now. Kind of ridiculous considering how many times ive contacted Square Enix in attempts to get this figured out.